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Customer Service

3 months ago

Dover, United States TeleSearch Staffing Solutions Full time $45,000 - $55,000
This role manages customer short-term inventory requirements and serves as a contact with the account’s inventory replenishment analyst, or applicable equivalent. This position reports to our Operations Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  • Evaluate customer data and develop a clear inventory rationale for a proactive approach to Order fulfillment.
  • Works as a team with sales manager, sales support manager, customer replenishment manager, and Planning Manager to determine best order fulfillment practices and accurate reserve inventories.
  • Works as a team with other operational staff on customer production requirements and the most efficient means to complete them.
  • Receives, prepares, and follows through on all customer purchase orders.
  • Works with Logistics/Vendor Compliance team to address compliance issues, review vendor guides, and teams with customers and Sales for optimum information sharing.
  • Acts as a key contact for sales/buying staff at the customer level.
  • Provides support and service to various levels at the customer level as well as internal, Inc. staff.
  • Analyzes data (order patterns, items ordered, etc.) to maximize business potential and maintain strong business relationships.
  • Works with Accounts Receivable to review, address, and resolve discrepancies on invoices and other deductions.
  • Works with Sales, Logistics, Distribution, Production, Legal, IT, and Accounts Receivable on all new account setups.
  • Maintains new customer database, including contract pricing, profile maintenance, ticketing files, and address data.
  • Performs other duties and functions as assigned by Management.

MINIMUM EDUCATION and/or EXPERIENCE REQUIRED: 
  • Associate's degree from a two-year college or technical school and up to one year of related experience; or high school diploma/GED and one to three years of related experience; or equivalent combination of education and experience.
  • Basic Microsoft Office Applications (Word, Excel, PowerPoint).

Monday-Friday
9 am-5 pm
Direct Hire
Hybrid
3 days in office 2 days at home
45-55k annually DOE