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Customer Service Representative

2 months ago


Dover, New Hampshire, United States BJ's Wholesale Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for delivering exceptional customer service and promoting our membership programs to drive sales and revenue growth.

Key Responsibilities:
  • Provide exceptional customer service to members through various channels, including phone, email, and in-club interactions.
  • Upsell and cross-sell membership programs to existing and potential members, ensuring a seamless and personalized experience.
  • Resolve member concerns and issues in a timely and professional manner, escalating complex issues to senior management as needed.
  • Collaborate with colleagues to achieve sales targets and drive business growth.
  • Stay up-to-date on company policies, procedures, and promotions to effectively communicate value to members.
Requirements:
  • 1-2 years of experience in customer-facing roles, preferably in a sales or retail environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Results-driven and goal-oriented, with a proven track record of meeting or exceeding sales targets.
  • Basic math skills and proficiency in computer applications, including Microsoft Office.
Working Conditions:
  • Work in a fast-paced, dynamic environment with frequent interactions with members and colleagues.
  • Occasional lifting of up to 30 pounds and standing for extended periods.
  • Located in a comfortable indoor area with minimal exposure to temperature extremes and loud noises.