Host/Hostess

4 months ago

Alpharetta, United States Delbar Old Milton Full time
Job DescriptionJob Description

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities: including but not limited to

  • Maintain professional appearance standards as directed in the Delbar Employee Handbook.

  • Anticipates and accommodates all needs of the guest.

  • Maintains the general cleanliness and orderliness of the entrance area and entire venue.

  • Complies with Department of Health and company sanitation standards.

  • Actively takes and processes reservations.

  • Assists with incoming calls and answering guest questions.

  • Strategically plots reservations, and appropriately accomodates walk-ins to ensure a smooth shift.

  • Provides dining room team with initial table set-up.

  • Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:

    • Ensures all appropriate menus are printed and ready for service.

    • Ensures that all menu books are organized with current menus.

    • Performs opening side-work as prescribed.

    • Performs closing side-work as prescribed.

  • Reports all breakage, damage of equipment or furniture immediately to management.

  • Attends and participates in daily pre-service meetings.

  • Participates in any training sessions or departmental meetings.

  • Learn by listening, observing other team members and sharing knowledge while leading by example.

  • Portrays a positive and professional attitude.

  • Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.

  • Works as part of a team and provides help and support to all fellow team members.

Training Requirements:

  • Delbar in-house training.

Minimum Education and Qualifications:

  • Previous hospitality experience.

  • Previous Maitre d’ experience.

  • Experience in a high-volume restaurant.

Physical Demands and Work Environment:

  • Must be able to stand, lift and bend for extended periods of time.

  • Must be able to bend and lift to 50 lbs.

  • Role may include job duties or tasks requiring repetitive motion.

  • Exposure to hot kitchen elements or cleaning materials.

  • Must be able to work and remain focused in a fast-paced and ever-changing environment.

  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

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