Customer Service Specialist

3 weeks ago

Grants Pass, United States RTA US Full time
Job DescriptionJob Description

Russell Tobin's client, an Italian eyewear company is hiring for a Customer Service Specialist in Grants Pass, OR

Apply Now

Employment Type: Contract/ Onsite

Location: Grants Pass, OR

Pay rate: $16/hr.

Responsibilities:

  • Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
  • Communicating with customers through various channels (Phone, email, chat)
  • Effectively communicate additional promotions and services we offer.
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
  • Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
  • Collaborate with team members and other company departments to ensure overall customer and product satisfaction Goals

Requirements:

  • Min typing speed 35 wpm, 10 key by touch, phone experience. Profession communication skills,
  • Years of Experience: 2

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

#CB
#LI-MT1

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