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Customer Service Specialist
2 months ago
What are we looking for in our Customer Service Specialist ?
Russell Tobin's client, an Italian eyewear company is hiring for a Customer Service Specialist in Grants Pass, OR
Apply Now
Employment Type: Contract/ Onsite
Location: Grants Pass, OR
Pay rate: $16/hr.
Responsibilities:
- Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
- Communicating with customers through various channels (Phone, email, chat)
- Effectively communicate additional promotions and services we offer.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
- Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
- Collaborate with team members and other company departments to ensure overall customer and product satisfaction Goals
Requirements:
- Min typing speed 35 wpm, 10 key by touch, phone experience. Profession communication skills,
- Years of Experience: 2
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.?
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Rate/Salary: $16/hr
