Customer Service Specialist
4 weeks ago
Russell Tobin's client, an Italian eyewear conglomerate is urgently hiring for a Customer Service Specialist in Grants Pass, OR
Apply Now
Employment Type: Contract/ Onsite
Location: Grants Pass, OR
Pay rate: $16.00/hr
Responsibilities:
- Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
- Communicating with customers through various channels (Phone, email, chat)
- Effectively communicate additional promotions and services we offer.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
- Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
- Collaborate with team members and other company departments to ensure overall customer and product satisfaction Goals
Requirements:
- 0 -3 years of experience
- Type min of 35 wpm 10 key by touch
- Able to communicate via email or chat in professional manner
- Able to multitask.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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