IT Help Desk

2 months ago

Newtown, United States KVK Tech Full time
Job DescriptionJob Description

Department

Information Technology

Job Title

IT Support Technician

FLSA Status

Exempt

 

1. Role Purpose:

The IT Support Technician will be responsible for providing overall Level 1 technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision of the Senior IT Manager, the Technician will respond to queries, isolate problems, and determine and implement solutions. This position requires the ability to resolve end user problems quickly. You must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. You must also possess the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

 

2. Key Duties & Responsibilities:

  • Evaluate and prioritize incoming phone and email requests for assistance.
  • Monitor internal help desk system for the delegation, assignment and/or completion of trouble tickets.
  • Respond to queries either in person, over the phone, or via remote access.
  • Provide diagnosis in basic error situations to determine point of failure.
  • Work closely with associates to provide solutions.
  • Operate and utilize the trouble ticket system, which will provide incident and problem management for issues related to computer systems (software and hardware).
  • Coordinate problems with appropriate technicians.
  • Troubleshoot equipment malfunctions and correct them as directed by operation manuals, or supervisor.
  • Install, modify, and repair printers and computer hardware/software, which includes the set- up of new equipment to include maintenance of all existing workstations and inventory.
  • Be familiar with industry diagnostic tools that will aid in troubleshooting problems.
  • Create/update documentation of Standard Operation Procedures for the IT Department, which includes interdepartmental and instructional information for employees.
  • Perform audits and maintain inventory of all equipment and programs.
  • Document all performed analysis as per cGMP, USFDA and 21CFR211.194 guidelines.
  • Follow cGMP (current Good Manufacturing Practices), 21CFR211.22, 21CFR211.28 and 21CFR211.170.
  • Follow the OSHA (Occupational Safety and Health Administration) and EPA (Environmental Protection Agency) safety regulations.
  • Follow all DEA (Drug Enforcement Agency) guidelines.
  • Other duties as assigned.

 

3. Typical Supervisory Responsibility:

N/A

 

4. Education & Experience:

Education Requirement

Bachelor's degree in Computer Science or Information Systems preferred but not required.

Specialization (If any)

N/A

Number of Years

1-3 years

 

5. Technical competencies/ Certifications/ Licenses:

Technical competencies

  • Experience with Solarwinds WebHelpDesk and Citrix XenDesktop a plus.
  • Strong aptitude in OS repairs, hardware, upgrades and troubleshooting.
  • Ability to utilize any/all tools available in order to remedy minor computer equipment malfunctions.
  • Knowledge of computers in order to perform task listed under principal duties, and responsibilities.
  • Knowledge of methodology to operate computer systems and to troubleshoot minor computer equipment malfunctions.
  • Interpersonal skills necessary to assist and train others in computer systems.
  • Must be a team player.
  • Must maintain confidentiality.
  • Ability to meet deadlines.
  • Must have the ability to work in a fast-paced environment with little assistance.
  • Working knowledge of LAN and WAN technologies.
  • Windows 7/10.
  • Install and configure PCs and printers.
  • Knowledge of Office 2010-2016.
  • Knowledge of AntiVirus software and malware removal tools.

 

6. Physical demand and Work environment:

a. Physical demands:

While performing the duties of this job, the employee is required to walk, sit, and use hands to finger, handle or feel tools or controls, reach with hands and arms, balance, stoop, crouch, bend, talk and hear. The employee must lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, and depth perception.

 

b. Work environment:

Due to the need to support electronic equipment and computer systems across the site, the employee will be working in various environments, which may include classified cleanroom environments, utility workspaces, workshops, laboratories and office environments.

 

  • IT Help Desk

    3 weeks ago

    Newtown, United States KVK Tech, Inc. Full time

    **Department** Information Technology **Job Title** IT Support Technician **FLSA Status** Exempt **1. Role Purpose**: The IT Support Technician will be responsible for providing overall Level 1 technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under...

  • Help Desk Support

    3 weeks ago

    Newtown, United States RX2 Solutions Full time

    TITLE:  Help Desk Support TYPE:  Contract to Hire LOCATION:  Newtown, PA (100% on-site, moving to hybrid/remote after training) START DATE:  Immediate SHIFT: M-F, 8:30 am - 5 pm We have an immediate need for a customer-service-centric Entry Level IT support professional This fast-growing company has an excellent culture, and the team will train you on...

  • Help Desk Support

    1 month ago

    Newtown, United States RX2 Solutions Full time

    TITLE:  Help Desk SupportTYPE:  Contract to HireLOCATION:  Newtown, PA (100% on-site, moving to hybrid/remote after training)START DATE:  ImmediateSHIFT: M-F, 8:30 am - 5 pmWe have an immediate need for a customer-service-centric Entry Level IT support professionalThis fast-growing company has an excellent culture, and the team will train you on...

  • Front Desk Associate

    3 weeks ago

    Newtown, United States Club 24 Concept Gyms Full time

    **Job Summary**: It’s all about YOU! Are you a fun & energetic person? If you are motivated, energetic, and passionate about helping people, then look no further! As a Club 24 Gyms Fitness Consultant, you will be ultimately responsible for providing the best experience for our current and future members. As a team, we work together to positively impact...

  • Front Desk SPA Associate

    3 weeks ago

    Newtown, United States Hand & Stone Massage and Facial Spa - Newtown (Bucks County) Full time

    Answering phone calls - Booking and Coordinating appointments - Greeting members/guests upon arrival - Assist in maintaining a professional spa front desk and reception area - Assists in spa administrative tasks - Data entry of spa client records - Assist in maintaining cleanliness of therapy rooms, common areas - Must be willing and able to connect with...

  • Front Office Manager

    2 months ago

    Newtown Square, United States Gulph Creek Hotels Full time

    FRONT OFFICE MANAGERJOB RESPONSIBILITIESGeneral DescriptionThe Guest Services Manager is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality....

  • Front Office Manager

    2 months ago

    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionFRONT OFFICE MANAGERJOB RESPONSIBILITIES General DescriptionThe Guest Services Manager is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior...

  • Digital Programmatic Strategist

    6 days ago

    Newtown, United States Mediassociates Full time

    Overview: Mediassociates is a leading independent media planning, buying and analytics agency located in the greater New York Metropolitan area. It leverages an approach called Precision Branding to guide brands in planning communication campaigns with a focus on predicting, measuring, and optimizing business outcomes. With the advertising landscape shifting...

  • Patient Service Coordinator

    2 months ago

    Newtown, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday - Friday ( 8:30a-5p) Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most...

  • Maintenance Technician

    1 month ago

    Newtown, United States Potential Inc Full time

    Job DescriptionJob DescriptionPotential Inc.'s Repair/Maintenance Technician will be responsible for custodial and facilities-related duties as directed by the Office Manager across multiple office locations (Newtown, Levittown, Warminster).Facilities Maintenance DutiesProcure supplies and materials necessary for regular repair and maintenance of...

  • Front Desk Coordinator

    2 months ago

    Newtown Square, United States The Joint Chiropractic Full time

    Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world...

  • Front Desk Coordinator

    2 months ago

    Newtown Square, United States The Joint Chiropractic Full time

    Job DescriptionJob DescriptionAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint...

  • Member Experience Associate

    2 months ago

    Newtown Square, United States Retro Fitness Full time

    Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted? The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he...

  • Member Experience Associate

    2 months ago

    Newtown Square, United States Retro Fitness Full time

    Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted? The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he...

  • System Support Specialist

    3 weeks ago

    Newtown Square, United States GMH Communities Full time

    Job DescriptionJob DescriptionGMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to...

  • Sales Manager

    3 hours ago

    Newtown Square, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionAs the Sales Manager, you will assist the Director of Sales in leading the revenue efforts for the dual properties, Hilton Garden Inn Newtown Square/AC Marriott Newtown Square. Responsibilities include attaining new corporate business (and maintain existing), negotiating group rates and contracts, cultivate relationships with...

  • Appeals Specialist

    2 months ago

    Newtown Square, United States CorroHealth Full time

    About CorroHealth: At CorroHealth our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term...

  • Water Mitigation Team Leader IICRC qualifications REQUIRED

    2 months ago

    Newtown Square, United States PuroClean of Newtown Square Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offProject Team LeaderREAD CAREFULLY BEFORE APPLYINGYou must have a IICRC WRT/ASD certification and live within a 30m drive of Newtown Square to be considered.1. If you're good at it, you'll be an operations manager in 2-5 years making 70-100k a year2....

  • Director of Operations

    3 months ago

    Newtown Square, United States Subbio Center for Plastic Surgery Full time

    Job DescriptionJob DescriptionThe Director of Operations takes a leadership role in directing in the day-to-day functions of a busy surgical practice while heading up growth and expansion. Our mission is to serve real women, by giving them real results, without the fluff. We take pride in ensuring the patient experience is a superior one. With international...

  • Pharmacist Salary

    3 weeks ago

    Newtown Square, United States Newton Square Apothecary, LLC Full time

    Job DescriptionJob DescriptionCompany DescriptionFounded in 2013, Apotheco Pharmacy Group has been dedicated to providing a premium level of service to prescribers and patients. Apotheco is the nation’s leading dermatology pharmacy company. We are a rapidly growing and successful company with a strong reputation serving the dermatology community. Our team...