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IT Service Desk Technician

2 months ago

Toledo, United States Pomeroy Technologies, LLC. Full time
Job DescriptionJob Description

We have a 1099 contractor opportunity with a Pomeroy client for a Service Desk Technician in Toledo, OH. This is a 6-month contract opportunity with potential to extend. The Service Desk Technician will provide first and second-level support, while offering excellent customer service for technical infrastructure.

Client Schedule: Monday thru Friday, 8am to 5pm (Hybrid after training)

Pay rate: $18-$22/hr

Essential Job Functions:

  • Provides user support for computer systems and standard corporate software products.
  • Provides comprehensive local and remote technical support for corporate colleagues.
  • Configure and install a broad range of new and used computer equipment and peripherals.
  • Troubleshoot an assortment of technical issues with the assistance of peers and vendors.
  • Conduct user training on various technical-related topics when needed.
  • Assist in moving, adding or changing user workstations and peripherals as needed.
  • Effectively prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues.
  • Assists in development of corporate policies, procedures, and standards for user support, PC hardware and software, and office automation strategy.
  • Coordinate handling of all PC requests. This includes the evaluation of the desired application and suitability to PC usage, determining proper configuration, purchasing, and deployment of solution.
  • Provides support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures.

Knowledge, Skills and Abilities:

  • Requires a customer service mindset and professionalism throughout all interactions with the users.
  • Demonstrated experience in all Microsoft Office versions.
  • Demonstrated experience in Microsoft operating systems.
  • Knowledge of various network environments (Wi-Fi, Ethernet, etc.)
  • Demonstrated ability to function in a multi-tasking environment.
  • Demonstrated ability to work with various levels of colleagues from top management to new hires.
Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.

Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.Company DescriptionPomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. \r
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Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.