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Front Desk Host

2 months ago

Toledo, Ohio, United States Dave & Buster Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Host to join our team at Dave & Buster's. As a Front Desk Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Guest Experience: Deliver exceptional guest service, ensuring that every interaction is positive and memorable.
  • Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and well-stocked with supplies.
  • Game and Retail Sales: Promote and sell games and merchandise to guests, providing expert knowledge and recommendations.
  • Communication: Effectively communicate with guests, team members, and management to ensure seamless operations.
  • Problem-Solving: Anticipate and resolve guest complaints in a professional and courteous manner.
  • Teamwork: Collaborate with other team members to achieve sales goals and provide exceptional guest service.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate clear greetings, requests for assistance, and farewells to guests.
  • Problem-Solving Skills: Ability to calmly respond to dissatisfied guests and escalate issues to management as needed.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
  • Adaptability: Ability to adapt to changing situations and priorities, with a focus on delivering exceptional guest service.
  • Physical Demands: Ability to stand for long periods, move about the facility, and lift up to 30 pounds.
What We Offer
  • Competitive Compensation: $12.50 per hour, with opportunities for advancement and professional growth.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
  • Fun and Dynamic Work Environment: Join a team that is passionate about delivering exceptional guest service and creating a fun and dynamic work environment.