Customer Service Representative

3 weeks ago

Tempe, United States PrideStaff Full time $16 - $17
Job DescriptionJob Description

Customer Service Representative for our Incentives Team

Must have minimum 2 years of RECENT experience and SOLID work tenure.

Duties/Responsibilities:

  • Serve as a contact for clients, customers and/or third parties of assigned accounts.
  • Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications. Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions.
  • Review fund transactions; Ensure that client database is maintained and updated as necessary.
  • Participate in creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level and to continue working for the company.
  • Provide continual feedback about the effectiveness of processes and procedures to the Supervisor.
  • Provide suggestions to improve area operations, efficiency, and service.
  • Meet established performance expectations for quantity and quality of work performed.
  • Advise the Supervisor of any situation, issue, or problem that may impact customer service and/or company policy.
  • Write, review, and present programming change requests to Supervisor. Oversee report quality, accuracy and data integrity. Create and produce ad hoc client reports upon request.
  • Manage client projects related to current business, special programs or new client installations.
  • Attend on-site client meetings and/or visit clients off-site when requested.
  • Act as team lead in the absence of the Account Specialist, when directed.

 

Required Skills/Abilities:

  • PC knowledge, including Microsoft Office products; Outlook, Word, Excel, and Adobe Acrobat.
  • General mathematical, spelling and grammar skills.
  • Strong organizational and time management skills are needed to manage multiple tasks/priorities.
  • Ability to interpret an extensive variety of instructions in written or verbal form in English.
  • Ability to communicate with employees, clients, and/or customers to answer and process questions in English.
Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance

Our Mission: Consistently provide client experiences focused on what they value most.Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance \r
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Our Mission: Consistently provide client experiences focused on what they value most.

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