Customer Service Representative

2 weeks ago

Tempe, United States Sincera Talent Partners Full time
Job DescriptionJob Description

Job Title: Customer Service Representative

Department: Engineering

Reports To: Engineering Manager


Position Overview:

We are seeking a Customer Service Representative to play a key role in ensuring top-notch service for our manufacturing clients. This role is pivotal in managing customer orders, handling inquiries, and collaborating with internal teams to deliver on service promises.


Key Responsibilities:

  • Process and manage customer orders, addressing any issues and ensuring all concerns are resolved promptly.
  • Work closely with internal departments to determine service charges and coordinate billing.
  • Input orders into the company's ERP system with accuracy.
  • Collaborate with sales, marketing, and operations to exceed customer service expectations.
  • Provide timely communication to customers, including order acknowledgments and correspondence.
  • Serve as the primary contact for customers, ensuring their specifications are clearly communicated to the production team.
  • Maintain and update customer records.
  • Prepare and send out quotes, and provide proposals to customers.
  • Coordinate with account managers and senior sales leadership to ensure alignment on customer needs.
  • Undertake additional responsibilities as needed.


Skills & Competencies:

  • Strong organizational skills with the ability to manage multiple priorities effectively.
  • Proficiency with Microsoft Office and other relevant software.
  • Ability to handle multiple tasks and deadlines in a fast-paced environment.
  • Strong interpersonal skills with a customer-focused approach.
  • Clear and professional communication skills, both verbal and written.
  • Ability to work efficiently on the phone while entering data.
  • Familiarity with ERP systems and business math is advantageous.


Requirements:

  • High school diploma or equivalent.
  • Experience with specific industry software is a plus but not required.

Commitment to Diversity:

We are dedicated to fostering an inclusive workplace where diversity is valued and respected. We believe in providing equal opportunities to all, ensuring a fair and supportive environment for our employees. We partner exclusively with companies that share our values and commitment to integrity and respect for all.


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