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Receptionist

2 months ago

Tempe, United States All About People Full time
Job DescriptionJob Description

Position Summary:

Greet and assist customers and employees within the corporate office via telephone and in person meetings, ensuring a positive customer experience.

Position Responsibilities:

  • Routes all inbound calls transferring to appropriate departments.
  • Folding/mailing Items to be mailed letters.
  • Ensures day/night/holiday telephone greeting feature is properly applied.
  • Retrieves and distributes all voice mails left with front reception.
  • Provide front desk coverage as requested by leadership.
  • Anything additional as advised by leadership.

Knowledge Skills and Abilities:

  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • Maintain composure in a fast paced, high volume and high energy environment.
  • Excellent customer service and communication skills.
  • Ability to interact and work positively and effectively with staff at all levels.
  • Strong team player contributing to a high performance culture.
  • Ability to learn new software and internet navigation.
  • Ability to learn new tasks quickly and efficiently.
  • Ability to elicit information from callers in an efficient manner.
  • Ability to proficiently utilize computer programs and company software/database systems to include MS Office applications (Word, Outlook, Excel).
  • Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

Minimum Requirements:

  • High school diploma or GED and two (2) years of full time, paid, professional experience working in a similar role (Receptionist, administrative support, customer service, hospitality, etc.).
  • Experience working with multi-line phone systems and a high volume of calls.
  • Polished and professional attitude and appearance.
  • Pleasant, upbeat, energetic and positive personality.

Reporting to this Position:

Reports to Administrative Services Supervisor.

Physical Demands & Work Environment:

Primarily sitting at work station utilizing a computer in an office setting.