Technical Support Representative

2 weeks ago

Fort Lauderdale, United States Wholesale Distributor - Broward County Full time
Job DescriptionJob Description

Technical Support Representative

Technical Support Representative position focuses on solving customer inquiries associated to our fuel pump, fuel transfer and access control fuel management equipment received by phone and emails. This position also includes processing claims and evaluating products for warranty replacement and return to stock. Coordination with other departments is a common day-to-day activity. Job also includes collateral duties as Secondary Internal IT and Secondary Returns Coordinator(s).

The applicant will be expected to work Monday through Friday 8:30am to 5:00pm. Overtime may be available. Acceptable dress is business casual. Applicant must have a reliable source of transportation to and from work. Informational resources for the company can be found at www.piusi.com/usa

Essential Functions

· Applies systems analysis techniques and procedures and consults with customers to determine hardware/software problems.

· Troubleshooting techniques with emphasis in problem solving and multitasking abilities

· Partners with the customers’ IT support personnel in resolution of issues.

· Log all calls and customer requests, in our case tracking software.

· Provides services and helps resolve computing problems.

· Assists with Warranty Claim and Product Return Process

· Tests, modifies and trains other employees regarding newly developed products.

· Receives requests for computer technical assistance and problem resolution from company employees.

· Participates, as required, in the manufacturer’s training of newly developed products.

 

Knowledge

· Technical Capacity.

· Thorough knowledge of desktop and business/technical support systems.

· Three years of experience in computer technology or computer services.

· SAP / Salesforce knowledge is preferred.

· Electrical / Electronic basic knowledge is required.

· Customer Service experience with exceptional phone etiquette in English is required.

 

 

Company DescriptionAbout PIUSI USA Inc:

We supply the world's leading markets with top-quality, professional and easy-to-use products for transferring, refilling, measuring and managing fluids such as fuels, lubricants, DEF, water and other liquids. Our products are used in many industries, including to monitor and transfer fuel at trucking companies, refuel agricultural vehicles, and transfer fuels for heavy-duty vehicles in construction and mining. Our products have so many different uses it's literally our name (Piu-Usi is Italian for "many uses")Company DescriptionAbout PIUSI USA Inc:\r
\r
We supply the world's leading markets with top-quality, professional and easy-to-use products for transferring, refilling, measuring and managing fluids such as fuels, lubricants, DEF, water and other liquids. Our products are used in many industries, including to monitor and transfer fuel at trucking companies, refuel agricultural vehicles, and transfer fuels for heavy-duty vehicles in construction and mining. Our products have so many different uses it's literally our name (Piu-Usi is Italian for "many uses")

  • Technical Support Representative

    Found in: Appcast US C2 - 1 week ago

    Fort Mitchell, United States Watch Communications Full time

    A Technical Support Representative will be part of a team that individually answers customer questions and troubleshoots technical issues. Technical Support is responsible for positively building and maintaining our company’s reputation by providing excellent customer service, technical support, and implementing actual solutions to technical problems and...

  • Technical Support Representative

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Fort Mitchell, United States Watch Communications Full time

    A Technical Support Representative will be part of a team that individually answers customer questions and troubleshoots technical issues. Technical Support is responsible for positively building and maintaining our company’s reputation by providing excellent customer service, technical support, and implementing actual solutions to technical problems and...

  • Technical Support Representative

    Found in: Appcast US C2 - 3 days ago

    Fort Mitchell, United States Watch Communications Full time

    A Technical Support Representative will be part of a team that individually answers customer questions and troubleshoots technical issues. Technical Support is responsible for positively building and maintaining our company’s reputation by providing excellent customer service, technical support, and implementing actual solutions to technical problems and...

  • Technical Support Representative

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    Fort Mitchell, United States Watch Communications Full time

    A Technical Support Representative will be part of a team that individually answers customer questions and troubleshoots technical issues. Technical Support is responsible for positively building and maintaining our company’s reputation by providing excellent customer service, technical support, and implementing actual solutions to technical problems and...

  • Technical Sales Representative

    1 week ago

    Fort Lauderdale, United States Piusi Full time

    Job DescriptionJob DescriptionWe are a fluid handling equipment manufacturer seeking an Technical Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersGuide customers through internal and competitor...

  • Customer Technical Support

    Found in: Appcast US C2 - 3 weeks ago

    Fort Lauderdale, United States ZYBRA Full time

    Company DescriptionZybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderdale, FL. We specialize in designing and operating custom branded, app-based bicycle rental amenity systems for hotels and resorts. Our comprehensive solutions offer a contact-less, forward-thinking, and green amenity for properties, giving...

  • Customer Technical Support

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Fort Lauderdale, United States ZYBRA Full time

    Company DescriptionZybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderdale, FL. We specialize in designing and operating custom branded, app-based bicycle rental amenity systems for hotels and resorts. Our comprehensive solutions offer a contact-less, forward-thinking, and green amenity for properties, giving...

  • Tech Support Engineer

    2 weeks ago

    Fort Lauderdale, United States M.I.S. Support, Inc. Full time

    Job DescriptionJob DescriptionTechnical Support EngineerRequirements:· BS degree in Information Technology· Proven working experience in enterprise technical support, IT support, or as a technical engineer· Knowledge of servers administration, Windows and MAC troubleshooting, mobile device troubleshooting, MDM support, networking WAN and LAN, and wireless...

  • L2 Technical Support Engineer

    3 weeks ago

    Fort Lauderdale, United States HC-Resource Full time

    Job DescriptionJob DescriptionHC-Resource is seeking a highly skilled and driven Level 2 Technical Support Engineer to join an expanding team within a thriving MSP catering to small to medium-sized businesses in Fort Lauderdale. Typical Duties and Responsibilities: Deploy, maintain, and troubleshoot Windows servers, domain controllers and...

  • L2 Technical Support Engineer

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Fort Lauderdale, United States HC-Resource Full time

    HC-Resource is seeking a highly skilled and driven Level2 Technical Support Engineer to join an expanding team within a thriving MSP catering to small to medium-sized businesses in Fort Lauderdale.Typical Duties and Responsibilities:Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstationsOffice 365/Sharepoint/Exchange Online...

  • Technical Sales Representative

    2 days ago

    Fort Wayne, United States Neff Group Distributors Inc Full time

    Job DescriptionJob DescriptionTechnical Sales Representative – Market Leading Income Opportunities Neff is an industry leading automation solution provider selling best in class technology to manufacturers across a wide range of industries. Neff is growing and thriving and has been for almost a century. Our focus is providing innovative solutions and...

  • Director of Technical Records

    2 weeks ago

    Fort Lauderdale, United States GA Telesis, LLC Full time

    Job DescriptionJob DescriptionGA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries.  We serve over 3,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19...

  • Director of Technical Records

    5 days ago

    Fort Lauderdale, United States GA Telesis, LLC Full time

    Job DescriptionJob DescriptionGA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries.  We serve over 3,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19...

  • Technical Sales Representative

    1 day ago

    Fort Edward, United States Ferguson Full time

    **Ferguson is looking to hire a Technical Sales Support Representatives who have the desire to build a long-term career with the organization.** What you will do: - This position supports the residential trade and commercial customer groups - Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information,...

  • Phone Representative

    3 weeks ago

    Fort Lauderdale, United States TaxFam Full time

    Job DescriptionJob DescriptionSalary: $20 - $25 DOEWe are seeking a Phone Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Technical Manager

    Found in: beBee S US - 2 weeks ago

    Fort Lauderdale, United States Faststream Recruitment Full time

    I am working with a global yacht management company who are looking for a Technical Manager to join their team in their Fort Lauderdale office. This is an office-based role, and you must have the right to live and work in the USA, ONLY applicants that possess either a valid Green Card or a US Passport will progress through the selection process. No...

  • Technical Manager

    Found in: beBee jobs US - 2 weeks ago

    Fort Lauderdale, Florida, United States Faststream Recruitment Full time

    I am working with a global yacht management company who are looking for a Technical Manager to join their team in their Fort Lauderdale office. This is an office-based role, and you must have the right to live and work in the USA, ONLY applicants that possess either a valid Green Card or a US Passport will progress through the selection process. No...

  • CNC Machining Technical Applications

    3 weeks ago

    Fort Lauderdale, United States Iscar Metals, Inc. Full time

    Job DescriptionJob DescriptionISCAR METALS, INC., a dynamic and innovative cutting tool company, has an immediate opening for a Technical Applications/Sales Representative for the eastern Florida areaPreferred candidates will have a minimum of 3-5 years machining & industrial sales experience but we are always willing to train the right individual that has a...

  • Support Center Representative

    2 days ago

    Fort Worth, United States Robert Walters Full time

    I have an opening for Support Center Representatives for my client in Fort Worth Texas. This is a full time permanent roles with full benefits and 401k match. The ideal candidate will have some sort of remote troubleshooting experience, have excellent over the phone skills, the ability to deescalate issues for customers, or have technical training in a...

  • Technical Superintendent

    1 week ago

    Fort Lauderdale, United States KOTUG International Full time

    The Technical Superintendent will monitor technical performance of assigned vessels, prepare dockings, write specifications, initiate and supervise all necessary maintenance and inspections. Work in line with KOTUG technical standards and provide feedback for further improvement. Prepare, manage and maintain work in- and on time, budget and quality. The...