Technical Support Representative
3 weeks ago
A Technical Support Representative will be part of a team that individually answers customer questions and troubleshoots technical issues. Technical Support is responsible for positively building and maintaining our company’s reputation by providing excellent customer service, technical support, and implementing actual solutions to technical problems and customer issues that minimize service call truck rolls.
5 available shifts: 11 am- 8 pm, 8 am - 5 pm, 9 am - 6 pm, 1 pm - 9 pm, and 3 pm - 12 a
m
ESSENTIAL DUTIES AND RESPONSIBILITI
- ESAnswering customer calls quickly and efficiently while maintaining quality and solution implementatio
- n.Fielding calls and mitigating calls to other departments as neede
- d.Respond quickly to customer requests and tickets, use email and phone to communicate information, record details and implement solution
- s.Work with team to communicate and escalate customer technical issues quickly and efficientl
- y.Self-manage a steady workflow effectively and efficientl
- y.Troubleshoot Dish issue and escalate to Tier 2, if necessar
- y.Communicate and work as part of a team, sharing information, learning from each other, and maintaining the common goal of solving customer problems quickly and efficientl
- y.Clearly and concisely documenting communications with Customer
s.
COMPETENC
- IESGreat communication skills both verbal and writt
- en.Excellent Customer Service Suppo
- rt.Ability to work in a team environment and independently to solve problems and gain/share knowled
- ge.Proficient with technical troubleshooti
- ng.Good note taking and documentation skil
- ls.WISP or Wireless experience a plus, but not requir
ed.REQUIRED EXPERIENCE AND EDUCATI
ON Ged/HS Dipl
omaCall Center Experience help
fulCustomer Service Experie
nceTechnical Support Experie
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