Tech Support Engineer

7 days ago


Fort Lauderdale, United States M.I.S. Support, Inc. Full time
Job DescriptionJob Description

Technical Support Engineer

Requirements:

· BS degree in Information Technology

· Proven working experience in enterprise technical support, IT support, or as a technical engineer

· Knowledge of servers administration, Windows and MAC troubleshooting, mobile device troubleshooting, MDM support, networking WAN and LAN, and wireless troubleshooting

· Strong problem-solving skills

· Excellent client-facing skills

· High-level work ethic.

· Valid driver's license

· Willingness to market and promote services.

Responsibilities:

· Take ownership of customer issues reported and see problems through to resolution

· Research, diagnose, troubleshoot and identify solutions to resolve customer issues

· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Provide prompt and accurate feedback to customers

· Ensure proper recording and closure of all issues

· Prepare accurate and timely reports

· Document knowledge in the form of knowledge base tech notes and articles

 

 

 

 


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