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Telecommunication Engineer

2 months ago

Las Vegas, United States SOLID Personnel Full time
Job DescriptionJob Description

We are seeking a skilled and experienced Telecomm Engineer (up to 40 hours per week) to handle daily ticket management and problem triage within our organization.

The position is required to be onsite in Las Vegas, NV. Some remote work to support sites will be performed where needed.

Project duration is 3 - 12 months

The selected individual will be responsible for ensuring that all telecommunication-related issues are promptly addressed, accurately diagnosed, and efficiently resolved. This role is critical in maintaining the operational integrity and reliability of our telecommunication systems.

Scope of Work

1. Ticket Management:

  • Review, prioritize, and manage daily tickets related to telecommunication issues.
  • Ensure timely acknowledgment and response to all incoming tickets.
  • Document all actions taken and resolutions provided in the ticketing system.

2. Problem Triage:

  • Analyze and triage problems to determine the root cause of telecommunication issues.
  • Collaborate with relevant teams to gather necessary information for accurate diagnosis.
  • Categorize issues based on severity and impact on operations.

3. Issue Resolution:

  • Develop and implement effective solutions for identified telecommunication problems.
  • Escalate complex issues to higher-level support or external vendors when necessary.
  • Verify resolution and confirm problem closure with stakeholders.

4. Reporting and Documentation:

  • Maintain detailed records of all activities, resolutions, and communications.
  • Generate regular reports on ticket status, trends, and recurring issues.
  • Provide recommendations for improving telecommunication processes and reducing recurring problems.

5. Communication and Collaboration:

  • Communicate effectively with internal teams, management, and external vendors.
  • Participate in regular meetings to discuss ticket trends, system performance, and improvement strategies.
  • Provide training and support to staff on telecommunication systems and best practices.

Qualifications

  • Proven experience as a Telecomm Engineer or in a similar role.
  • Strong knowledge of telecommunication systems, networks, and protocols.
  • Proficiency in using ticketing systems and diagnostic tools.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication and interpersonal skills.
Company DescriptionSOLID Personnel is a niche specific skilled trades recruiting & staffing firm founded in 2013. Our unique industry experience, and streamline staffing solutions separate us from the pack. SOLID is your one-stop shop for all professional recruiting & staffing needs in the following fields: Construction & Energy, Telecommunications, Low Voltage and Security.

Our mission is to help people, businesses and communities thrive by providing the talent and opportunities that fuel their success and career advancement.

Our vision is to strengthen the construction field and it’s communities through great opportunities that transform lives for future generations of builders and engineers.

SOLID Personnel is an Equal Opportunity Employer.Company DescriptionSOLID Personnel is a niche specific skilled trades recruiting & staffing firm founded in 2013. Our unique industry experience, and streamline staffing solutions separate us from the pack. SOLID is your one-stop shop for all professional recruiting & staffing needs in the following fields: Construction & Energy, Telecommunications, Low Voltage and Security. \r
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Our mission is to help people, businesses and communities thrive by providing the talent and opportunities that fuel their success and career advancement. \r
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Our vision is to strengthen the construction field and it’s communities through great opportunities that transform lives for future generations of builders and engineers.\r
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SOLID Personnel is an Equal Opportunity Employer.