Team Leader, Customer Service

1 month ago


Tempe, United States StockX Full time
Job DescriptionJob Description

About the role

The Team Lead will manage and build relationships with a team of 12-20 front-line agents to deliver a great customer experience. You’ll work with and coach your team to achieve CS team goals and hit key performance metrics. You will also occasionally lead CS initiatives around things such as process improvement, focus groups, special projects, etc. 

What you will do

  • Day-to-day management of a team including monitoring employee time cards, performance, PTO, etc. 
  • Coaching and providing feedback to your team in a thoughtful and consistent manner.
  • Working with the CS Quality Assurance team to identify gaps in knowledge and performance, and implementing up-training and coaching to fill those gaps.
  • Motivating and monitoring your team to achieve results and hit key performance metrics.
  • Supervising team members as they work, and stepping in where needed to ensure an outstanding customer experience.
  • Identifying gaps in processes and working with the appropriate team to remedy them.
  • Leading front-line team members as well developing a Team Captain.
  • Monitoring CSAT scores for each team member and providing recognition and feedback based on customer reviews. 
  • Being knowledgeable on and accountable for your team’s overall performance.
  • Building relationships with your team members and implementing recognition initiatives.

About you

  • Minimum of 1-year experience managing others and keen ability to build their trust. 
  • Minimum of 4 years of Customer Service or related experience, with increasing responsibilities.
  • High School diploma/GED
  • Demonstrated track record of driving tangible improvement.
  • Comfortable in a fast-paced, startup work environment, with the ability to adapt quickly.
  • Confident in making independent decisions and owning the outcomes.
  • Proficient in MS Office, Google Suite, Slack, and other common office software.
  • Analytical skills necessary to resolve problems requiring a professional level of business knowledge.
  • Ability to manage large workloads and prioritize.
Company DescriptionStockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.Company DescriptionStockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.

  • Tempe, Arizona, United States Education at Work Full time

    About Education At WorkEducation At Work is dedicated to empowering students from underserved backgrounds by providing them with high-quality job opportunities post-graduation through innovative work-based learning programs. Our mission is to equip students with the essential skills and experiences that are highly valued in today’s job market by offering...


  • Tempe, Arizona, United States Education at Work Full time

    About Education At WorkEducation At Work empowers students from underrepresented backgrounds to secure rewarding employment opportunities through evidence-based, work-based learning initiatives. Our MissionWe strive to equip students with the essential skills and experiences that are highly valued in the job market by providing meaningful work experiences.If...


  • Tempe, Arizona, United States Arizona State University Full time

    Position OverviewThis opportunity is exclusively available to current employees of the Arizona Board of Regents.The Enterprise Technology (ET) Experience Center is in search of a Customer Service Supervisor. This role entails managing a team of staff and student workers, providing individualized coaching, and assisting in the oversight of daily operations,...


  • Tempe, Arizona, United States Arizona State University Full time

    Job OverviewThis position is exclusively available to current employees of the Arizona Board of Regents.The Enterprise Technology (ET) Experience Center is in search of a Customer Service Supervisor. This role entails overseeing a team comprised of both Staff and Student Workers, providing individualized coaching, and assisting in the management of daily...


  • Tempe, Arizona, United States Massage Envy Full time

    Position Overview:Empower Your Career in WellnessAre you a passionate leader who thrives on motivating others to achieve their best? At Massage Envy, we provide you with the tools and support to excel while guiding a dedicated team of professionals committed to delivering exceptional service that enhances the well-being of our clients.Compensation &...

  • Team Leader

    4 days ago


    Tempe, Arizona, United States Edward Jones Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Financial Services team at Edward Jones. As a Team Leader, you will be responsible for overseeing the performance of a team of Financial Supervision Directors, ensuring that reasonable supervision is being conducted, and managing the day-to-day workflow of the team.Key...

  • Team Leader

    1 week ago


    Tempe, Arizona, United States Massage Envy Full time

    Job Title: Team LeaderCompany: Massage EnvyOverview:As a Team Leader at Massage Envy Tempe Marketplace, you will have the opportunity to inspire and motivate a team of professionals to deliver exceptional customer experiences. Your leadership skills will be instrumental in driving business growth, improving operational efficiency, and fostering a positive...


  • Tempe, Arizona, United States StockX group Full time

    About the RoleThe Customer Service Team Supervisor will oversee and cultivate relationships with a team of 12-20 front-line representatives to ensure an exceptional customer experience. You will collaborate with and mentor your team to meet customer service objectives and achieve key performance indicators. Additionally, you will occasionally spearhead...


  • Tempe, Arizona, United States StockX Full time

    Job OverviewPosition SummaryThe Customer Service Team Supervisor will oversee and cultivate relationships with a team of 12-20 front-line representatives to ensure an exceptional customer experience. You will collaborate with and mentor your team to meet customer service objectives and achieve key performance indicators. Additionally, you will occasionally...


  • Tempe, Arizona, United States Overhead Door Full time

    Position OverviewAs an Installation Team Leader, you will oversee a dedicated group of professionals within our organization, which boasts a workforce of over 4,000 employees and operates 16 manufacturing facilities alongside 78 regional sales, service, and installation centers.Key ResponsibilitiesManage and coordinate installation projects for a variety of...

  • Team Leader

    22 hours ago


    Tempe, Arizona, United States Panera Bread Full time

    About the RoleWe are seeking a highly motivated and experienced Team Manager to join our Panera Bread team. As a Team Manager, you will play a key role in ensuring the success of our bakery-cafe by developing our people, managing team performance, and building a positive and inclusive team culture.Key ResponsibilitiesLead and Manage Your TeamDevelop and...


  • Tempe, Arizona, United States LPL Financial Holdings, Inc. Full time

    Are you a strategic leader with a drive for excellence? Do you have a knack for motivating teams and fostering an environment of success? If you enjoy analyzing performance metrics, identifying areas for enhancement, and leading initiatives that promote operational efficiency, this opportunity may be ideal for you. About LPL Financial: LPL Financial...


  • Tempe, Arizona, United States King's Fish House - Tempe Full time

    Position OverviewAt King's Fish House, we are in search of dedicated Front of House Team Leaders to enhance our dynamic team. In this pivotal role, you will be instrumental in delivering outstanding customer experiences while thriving in a lively and engaging atmosphere.Key Responsibilities:Deliver warm and informed guest interactionsFacilitate order...

  • Team Leader

    4 days ago


    Tempe, United States Edward Jones Full time

    Your passion. Our purpose. This could be powerful.Maybe the markets keep you up at night. Trusts are your forte. Or your idea of a perfect day at the office is a deep dive into equity research. Whatever your passion, at Edward Jones it will have purpose. Your work is meaningful - because it has a singular focus: client relationships. What you do every day...

  • Team Leader

    6 days ago


    Tempe, United States Edward Jones Full time

    Your passion. Our purpose. This could be powerful.Maybe the markets keep you up at night. Trusts are your forte. Or your idea of a perfect day at the office is a deep dive into equity research. Whatever your passion, at Edward Jones it will have purpose. Your work is meaningful - because it has a singular focus: client relationships. What you do every day...

  • Team Leader

    3 days ago


    Tempe, United States Edward Jones Full time

    Your passion. Our purpose. This could be powerful.Maybe the markets keep you up at night. Trusts are your forte. Or your idea of a perfect day at the office is a deep dive into equity research. Whatever your passion, at Edward Jones it will have purpose. Your work is meaningful - because it has a singular focus: client relationships. What you do every day...


  • Tempe, United States The Boyd Group Full time

    Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW...

  • Team Leader

    4 days ago


    Tempe, Arizona, United States Edward Jones Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Wealth Management team at Edward Jones. As a Team Leader, you will be responsible for leading a team of financial planners and subject matter experts in providing high-net-worth client services, including holistic financial planning, tax and estate planning, and portfolio...


  • Tempe, United States PrideStaff Full time $16 - $17

    Job DescriptionJob DescriptionCustomer Service Representative for our Incentives TeamMust have minimum 2 years of RECENT experience and SOLID work tenure.Duties/Responsibilities:Serve as a contact for clients, customers and/or third parties of assigned accounts.Receive, research, and resolve client questions and complaints. Facilitate oral and/or written...


  • Tempe, United States AlphaGraphics on University Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...