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Team Leader

2 months ago

Tempe, Arizona, United States Panera Bread Full time
About the Role

We are seeking a highly motivated and experienced Team Manager to join our Panera Bread team. As a Team Manager, you will play a key role in ensuring the success of our bakery-cafe by developing our people, managing team performance, and building a positive and inclusive team culture.

Key Responsibilities
  • Lead and Manage Your Team
    • Develop and implement strategies to improve team performance and achieve sales goals.
    • Coach and motivate your team to provide exceptional customer service and maintain high standards of quality and safety.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Ensure Exceptional Guest Experiences
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Train team members on customer service standards and ensure they are maintained.
    • Address customer complaints and concerns in a timely and professional manner.
  • Manage Operations and Drive Growth
    • Oversee daily operations, including food preparation, inventory management, and cash handling.
    • Develop and implement strategies to improve sales and profitability.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Build a Positive and Inclusive Team Culture
    • Develop and implement strategies to improve team morale and engagement.
    • Recognize and reward team members for their achievements and contributions.
    • Foster a positive and inclusive team culture that values diversity and promotes a sense of belonging.
Requirements
  • Proven ability to lead and manage a team in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including nights and weekends.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1+ year(s) of restaurant management experience preferred.
  • ServSafe certification (or able to pass).
  • At least 18 years of age.
  • Must submit to a background check.
Growth Opportunities
  • A Path to Success: Most of our retail managers started as hourly associates. If your goal is Assistant General Manager or General Manager, we'll help you get there.
  • Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be.
  • Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to grow with us.