Practice Assistant

3 weeks ago


Boston, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Practice Assistant

Type: contract to hire

Schedule: M-F between the hours of 7:15am and 5:30pm (will not go over 40 HPW but need to be flexible within these hours)

Responsibilities:

  • Assist in the front desk and the call center.
  • Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
  • Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
  • May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
  • Utilize knowledge of HMO's, managed care and other third party insurers, and troubleshoots insurance issues as appropriate.
  • Assist with training and orienting staff as needed.
  • Provide cross coverage as needed.
  • Assist with special projects as directed.
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.
  • Assume primary responsibility for scheduling patient appointments per Dermatology and practice specific standards and guidelines.
  • Ensure customer satisfaction by appropriately managing the appointment schedule and access to clinical services.
  • Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
  • Verify patient's identity using 2 identifiers when scheduling and during check-in process. Verify patient's appointment time and physician.
  • Maximize EPIC application features by accessing all available scheduling data and resources. Use in a manner that supports optimal access, appropriate appointment arrangements, and thorough documentation of relevant requirements. Obtain all necessary information to ensure patient is scheduled with the most appropriate physician.
  • If next available appointment exceeds a reasonable timeframe (as established by practice), offer to investigate other scheduling opportunities. Work with other practice staff, physicians and practice management to determine other options that could provide patient with an earlier appointment. Follow-up with the patient or referring physician's office as appropriate.
  • Coordinate and schedule all appointments with interpreter services as necessary. Coordinate interpreter services or language line representatives into patient phone calls to provide high quality service to patients who require interpreting services.
  • Cancel and reschedule appointments as requested. When canceling an appointment, treat patients kindly and professionally. Inquire as to whether/when they would like to reschedule the appointment.
  • Optimize access and satisfaction by maintaining and coordinating appointment wait lists.
  • Coordinates physician cancellation (reschedule) lists as required. Ensure outbound calls or other communications are documented on patient's appointment record in EPIC.
  • Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls in accordance with Dermatology and practice guidelines.
  • Ensure that patient questions are appropriately answered and/or that appropriate follow-up is provided.
  • Ensure appropriate new patient and referring physician communications are done per Dermatology and practice. · Send new patient communications and related materials to patients in advance of scheduled appointment.
  • Process and monitor appointment requests via e-Referral appointment requests, Dermatology and practice-specific guidelines.
  • Process and monitor appointment requests via external and/or patient-directed applications (i.e. Fast Pass, Direct Scheduling, ZocDoc, etc.), Dermatology and practice-specific guidelines
  • Answer incoming telephone lines in a timely and professional manner using Dermatology and practice standard greeting.
  • Adhere to relevant Dermatology service standards related to telephone access to ensure patients, referring physicians, and other customers can access the practices in a timely manner.
  • For practices using a call center system, adhere to Dermatology and practice standards related to amount of time logged in as an agent and amount of time available for taking calls.
  • Adhere to standards related to placing calls on hold and transferring calls.
  • Adhere to standards related to voicemail and the management of internal lines.
  • Respond to telephone messages within established timeframes.
  • Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party. For routine matters, respond directly to customer inquiries without referring the caller elsewhere. This includes responding to inquiries related to the availability of appointments, scheduled appointment dates and times, parking, directions, and general information about Dermatology practices.


  • Boston, United States Mass General Brigham Full time

    Actual job duties may vary by department (see Addendum B for more detail) Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Provide routine and more complex administrative support such as: t Operations Assistant, Practice, Operations Manager, Operations, Physician, Support, Healthcare

  • Practice Assistant

    4 weeks ago


    Boston, United States Nixon Peabody LLP Full time

    The Practice Assistant (“PA”) provides support to an assigned group typically comprised of partners, counsel, senior associates, professional specialists and others on a case-by-case basis. PAs are cross trained to support other similar groups as well as his/her assigned group. PAs are part of an onsite support team that requires a level of in-office...


  • Boston, United States Mass General Brigham Full time

    Senior Practice Assistant -(3268852) Description Summarize the nature and level of work performed. Performs all secretarial and receptionist functions necessary for the complete and efficient management of patients through the ambulatory facility, including the acquisition of necessary patient-care and records. Using the Department of Medicine’s...


  • Boston, United States Mattapan Community Health Center Inc Full time

    Description:POSITION DESCRIPTIONPOSITION: Practice Assistant – Call CenterDEPARTMENT: Call CenterLOCATION: 1575 Blue Hill Avenue, Mattapan, MA 02126REPORTS TO: Operations ManagerTYPE: Full -Time: ExperiencedSALARY: OpenSummary:The Practice Assistant – Call Center is the first person with whom a patient or family member will interact, via telephone prior...

  • Practice Assistant II

    4 weeks ago


    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    This role qualifies for a sign-on bonus of $750, making it a great opportunity to join the BWH - MGB teamGENERAL SUMMARY/ OVERVIEW STATEMENT: Brigham and Women's Hospital is dedicated to:· serving the needs of our local and global community· providing the highest quality health care to patients and their families· expanding the boundaries of medicine...


  • Boston, United States Brigham & Women's Hospital - Brigham Health Full time

    The Medical / Practice Assistant (MA/ PA) is an integral member of the healthcare team within the Division of Otolaryngology and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA), a Licensed Practical Nu Practice, Medical, Assistant, Clinical, Medical Equipment, Patient Care


  • Boston, United States Brigham & Women's Hospital(BWH) Full time

    **Practice Assistant II - Outpatient Infusion** - (3286035) This role qualifies for a sign-on bonus of $750, making it a great opportunity to join the BWH - MGB team! **_GENERAL SUMMARY/ OVERVIEW STATEMENT:_** The Practice Assistant II for Infusion Services, in collaboration with the Practice Manager and Practice Coordinator, will ensure efficient daily...


  • Boston, United States Brigham & Women's Hospital(BWH) Full time

    **Practice Assistant II (Bilingual in Spanish)** - (3289902) PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Actual job duties may vary by department (see...


  • Boston, United States Suffolk University Full time

    The Public Service and Health Administration Department at the Sawyer Business School, Suffolk University invites applications for a non-tenure track, professional position with a tentative start date of September 1, 2024. Full-time, non-tenure track Practice, Professor, Associate, Practitioner, Assistant, Healthcare

  • Practice Assistant II

    2 weeks ago


    Boston, United States Partners Healthcare System Full time

    Sign-on bonus eligible! General Summary/Overview Statement: Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care *...


  • Boston, United States Boston Child Study Center Full time

    **Job Title**:Practice Administrator **Department/Program**:Practice Management **Reports to**: Director of Practice Management **Location**:Boston, MA **Office Type**: In-Office **Schedule**: M-TH 10AM-6PM **Salary**: 50K **Benefits**:Medical & Dental Insurance - Blue Cross Blue Shield, Vision Insurance, Accident & Critical Illness Insurance,...


  • Boston, United States Queen Consulting Group, Inc. Full time

    The Director of Practice Operations is accountable for leading and directing a team which includes 25 plus dental professionals. This group includes approximately 7 Practice Administrators (PAs) and 20 plus Dental Assistants (D - As). Key Responsibil Operations, Director, Practice, Operation, Manufacturing, Staffing


  • Boston, United States Suffolk University Full time

    The Psychology Department at Suffolk University invites applications for a full-time Assistant Professor of Clinical Practice, a non-tenure track position in the Mental Health Counseling (MHC) master's program starting Summer 2024. Candidates must ha Assistant Professor, Clinical, Psychology, Practice, Program Director, Professor


  • Boston, United States Suffolk University Full time

    The Public Service and Healthcare Administration Department at the Sawyer Business School, Suffolk University invites applications for a non-tenure track, professional position with a tentative start date of September 1, 2024. Full-time, non-tenure track faculty members at Suffolk are expected to work in three major areas of activity: (i) professional work,...

  • Practice Manager

    6 days ago


    Boston, MA, United States Mass General Brigham Full time

    DescriptionReceiving general direction from and in collaboration with the Sr. Administrative Director for Surgery and the Churchill clinical leadership team, the Practice Manager (PM) is responsible for the oversight of day-to-date operations and support staff of the Trauma, Emergency Surgery and Surgical Critical Care (TESSCC) Division and the Churchill...


  • Boston, United States MCPHS University Full time

    The School of Pharmacy seeks a full-time faculty member to deliver high quality learning experiences and education for students in the Doctor of Pharmacy Program. The faculty member will engage in teaching, service and scholarship activities, and works collaboratively with colleagues across the University as well as with the Department Chair and Dean....

  • Practice Assistant II

    2 weeks ago


    Boston, United States Mass General Brigham Full time

    Practice Assistant II - Plastic Surgery - hybrid schedule-(3288421) Description GENERAL SUMMARY: Under the supervision of the Practice Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative duties. Works independently to execute job responsibilities and tasks. Works...

  • Practice Manager

    2 weeks ago


    Boston, MA, United States Mass General Brigham Full time

    DescriptionPRINCIPAL DUTIES AND RESPONSIBILITIES: OperationalOversees the day-to-day performance of office operations within the MGH Weight Center.Collaborates daily with administrative coordinators for all office operations.Assists administrative management with the development and implementation of policies, programs, and procedures for the site.Completes...


  • Boston, United States MassMutual Full time

    Practice Management Presenter, Key Accounts Annuity & Hybrid Team, MMSDFull-Time, Boston, Springfield or NYC (Hybrid)Opportunity The MMSD Advisor Practice Management Consultant is responsible for the creation and delivery of CE programs, financial planning software education and practice management thought leadership to financial professionals. This is a new...


  • Boston, MA, United States Mass General Brigham Full time

    Description BRIGHAM AND WOMEN’S HOSPITALJob Title: Practice Cooridinator                                                             Date: 05/12/2014Job Code:                                 Grade: ...