Customer Service Associate
3 weeks ago
Title
Customer Service Associate (Seasonal)
Classification
Non-exempt, Temporary Full-time or Part-Time
Salary Range
$20-$22, commensurate with experience
Reports to
Channel Sales Supervisor
Location
3rd St Office
Desired Start Date
9/16/24
Essential Duties and Responsibilities
The CSA’s primary responsibilities include but are not limited to the following:
· Support the Sales & Customer Service Team with special projects for Corporate and Online sales channels
· Answer and follow-up on customer service calls and emails
· Troubleshoot and resolve customer service and sales issues
· Process orders for online and phone orders
· Resolve shipping issues to ensure safe, on-time delivery
· Coordinate special arrangements, updates, or last-minute changes to orders
· Assist with printing marketing collateral and other reproduction needs
· Greet visitors to our office and assist customers with will-call orders
Job Qualifications and Competencies
Required Knowledge, Skills, and Abilities
· 1+ years’ experience in a customer service or order entry role
· Strong MS Word, Excel, and Outlook skills
· Fluency in English, with excellent written and verbal communication skills
· Reliable and punctual; must adhere to published schedule (standard hours will be 8:30am – 5:00pm, some weekend work may be required, schedule may change)
· MUST be able to work the following schedule:
o Full-time role: 40 hours per week, mix of weekdays and some weekend shifts (e.g. 11/30 or 11/31, 12/7 or 12/8, 12/14 or 12/15, and 12/21 or 12/22)
o Part-time role: 20-30 hours per week, preferred availability on Mondays and some additional weekdays plus some weekend shifts (e.g. 11/30 or 11/31, 12/7 or 12/8, 12/14 or 12/15, and 12/21 or 12/22)
· High-touch customer service skills, and positive outlook
· Able to thrive in a fast-paced environment
· Experience trouble-shooting shipping issues with FedEx and UPS a plus
Desired Knowledge, Skills, and Abilities
· Strong critical thinking and problem-solving skills
· Ability to self-motivate, work quickly and efficiently, and meet deadlines
· Attention to detail
· Team player
· Ability to speak Spanish a plus but not required
How to Apply
To apply, please submit a resume and thoughtful cover letter to hr@recchiuti.com and include in the Subject: “Customer Service Associate (Seasonal)”. Applications without a cover letter will not be reviewed. Thank you for your interest.
Company DescriptionRecchiuti Confections is a San Francisco based artisanal chocolatier best known for our innovative flavor profiles and commitment to high quality. Michael Recchiuti and his wife, Jacky, founded the company over 25 years ago and we still make everything in-house and by hand today. Our core business is direct-to-consumer (DTC) through our online store and our Ferry Building Marketplace retail store. We also offer Wholesale and Corporate Gifting programs. Recchiuti Confections is a highly seasonal business, with peaks concentrated around Thanksgiving, Christmas, New Year’s, Valentine’s Day, Easter and Mother’s Day. This position is based out of our Dogpatch office, kitchen, warehouse, and fulfillment suites. We are a dynamic, creative, and entrepreneurial company Learn more about us by visiting our website: www.recchiuti.com.Company DescriptionRecchiuti Confections is a San Francisco based artisanal chocolatier best known for our innovative flavor profiles and commitment to high quality. Michael Recchiuti and his wife, Jacky, founded the company over 25 years ago and we still make everything in-house and by hand today. Our core business is direct-to-consumer (DTC) through our online store and our Ferry Building Marketplace retail store. We also offer Wholesale and Corporate Gifting programs. Recchiuti Confections is a highly seasonal business, with peaks concentrated around Thanksgiving, Christmas, New Year’s, Valentine’s Day, Easter and Mother’s Day. This position is based out of our Dogpatch office, kitchen, warehouse, and fulfillment suites. We are a dynamic, creative, and entrepreneurial company Learn more about us by visiting our website: www.recchiuti.com.-
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