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Accounts Receivable Call Center Representative
3 months ago
Kelly Services is hiring Accounts Receivable Call Center Representatives in El Paso, TX
Pay: $17.50/hr
Hours: 8-hr shift between 6:30am-6pm, M-F
Location: Hybrid in El Paso, TX
Position Type: Temp to hire
Responsibilities
- Handle inbound and outbound calls and emails to clients, resolving client billing requests and issues
- Update status of payments, post confirmations from cash operations, handle disputes, understand invoices and requests to assist with reconciliation, handle client reports, handle aged/open items on accounts
- Resolve simple accounts receivable disputes
- Analyze and research client requests
- Perform assigned Invoice to Cash and work cases accurately and within stipulated timelines by partnering with business unites and/or working with the client to understand and resolve routine requests
- Provide world-class service with each interaction to ensure client satisfaction and retention
- Prepare data files and correspondences for distribution to clients
- Work with banks to resolve client payment issues
- Exceed phone metrics
- Other duties as assigned
Qualifications
- Associate’s Degree required, Bachelor's Degree preferred
- 1+ years of customer service experience
- Call center experience
- Basic accounts receivable knowledge
- Proficiency in MS Office Excel
- Ability to communicate professionally
- Excellent organizational skills
We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing.
At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork, and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work.Company DescriptionKelly provides the world’s best workforce solutions by going beyond the expectations for clients and talent.\r
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We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing.\r
\r
At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork, and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work.
