National Assistance Contact Center Representative

2 weeks ago


El Paso, Texas, United States General Dynamics Information Technology Full time
Job Title: National Assistance Contact Center Representative

Job Summary:

We are seeking a compassionate and empathetic individual to join our team as a National Assistance Contact Center Representative. In this critical support role, you will provide support to individuals and families affected by recent events, following established customer service and documentation standards.

Key Responsibilities:

  • Manage a high volume of calls in an inbound contact center environment, providing support to individuals, families, and businesses.
  • Adhere to established customer service and documentation standards to provide the level of support required.
  • Work collaboratively with colleagues to ensure seamless support to callers.

Requirements:

  • Flexible availability and willingness to work a variety of shifts.
  • Ability and willingness to begin work with as little as 24 hours notice.
  • Ability and willingness to work onsite, as required.
  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth.
  • Ability to manage crisis situations and support callers during difficult and emotional times.
  • High school diploma or equivalent.
  • Ability to successfully pass a government background check.
  • US Citizenship.
  • Texas residency living within a reasonable driving distance (~60 miles) of our El Paso, TX facility.

Work Environment:

  • Full time.
  • Hybrid: On-site and remote.

Additional Information:

This position is not yet funded. Opportunities also available in El Paso (Spanish Bilingual ONLY), Bossier City, LA, and Barbourville, KY.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.



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