Inbound Customer Service Representative

2 months ago


Boca Raton, United States Southern Coast Services Full time

* Boca Raton, FL, USA

* Competitive Wages

* Full Time

*Health insurance, paid holidays, paid vacation, incentive programs, a quarterly all-company breakfast, and we'll even pay you to take your birthday off*

**Inbound Customer Service Representative**

**Southern Coast Services** is calling all customer service professionals who are interested in an **Inbound Customer Service Representative (CSR)** job in the **Boca Raton, FL** area

**ABOUT SOUTHERN COAST SERVICES**

Southern Coast Services started in 2010 with just one guy in a Ford Explorer performing electrical services. Since then, we have built, expanded, and grown. Now, we are market leaders who are **dominating** the South Florida area. We plan to continue our growth by providing industry-leading HVAC, electrical, and plumbing services. We're proud to have served our community through the years, keeping homeowners safe and comfortable.

**WHY YOU SHOULD**

We are an **established company** in an **essential industry** that invests in our team and offers real **opportunities for career growth**. Our Customer Service Representatives (CSR) earn top base pay, plus bonuses. Our team also enjoys **great benefits**, including **health insurance, paid holidays, paid vacation, incentive programs, a quarterly all-company breakfast, and we'll even pay you to take your birthday off** To help you be successful, we also offer **paid training and advancement opportunities**. We also make it easy to apply with our initial **quick and easy mobile-optimized application**.

Southern Coast Services is looking to hire individuals with:

Qualifications:

High School Diploma or GED.

1 year of customer service experience.

Advanced written and verbal communication.

Excellent Phone, Mobile, Text, Email, and Internet experience.

Trade experience preferred.

ServiceTitan experience a plus.

Gmail, Office365, and Telegram experience a plus.

Bilingual skills a plus.

Maintain flexible availability including weekends and some nights.

Must be able to work assigned shifts discussed in interview.

Must be a resident of Broward or Palm Beach counties.

Job Responsibilities/Essential Functions:

Adhere to all company policies and procedures.

Answer 60-80 incoming calls from customers and technicians.

Identify customer's needs. Schedule and confirm appointments.

Communicate with management as required.

Commitment to Southern Coast Services' core values.

Interpersonal skills and multi-tasking.

Resolve issues with professionalism and patience.

Organized, self-disciplined, and a quick learner. Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.



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