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Medical Receptionist

4 months ago

Lakeland, United States Innovative Gynecology & Obstetrics Full time
Job DescriptionJob Description

Job Title – Medical Receptionist, Front Office

Job Summary

We are seeking a highly organized and compassionate Medical Receptionist to join our small OB/GYN office. The ideal candidate will play a pivotal role in providing essential administrative and clerical support, ensuring the smooth functioning of our practice, and delivering exceptional patient care experiences. As a Medical Office Assistant, you will work closely with our medical team, patients, and other staff members to maintain the highest standards of healthcare services.

General Responsibilities

Patient Reception and Communication:

· Open office, ensure that the waiting room area is ready for the day

· Greet and welcome patients, facilitate patient check-in and check-out

· Manage incoming phone calls, schedule appointments, and address patient inquiries.

Medical Records Management:

· Create and update patient records, ensuring accurate and confidential information.

· Organize and file medical charts, test results, and other documentation systematically.

· Facilitate medical record requests and transfer of patient information as necessary.

Appointment Coordination:

· Coordinate patient appointment scheduling, optimizing the physician's daily schedule.

· Respond to appointment requests generated from website inquiries.

· Follow up on missed appointments and reschedule as needed.

Insurance Verification and Billing Support:

· Verify patient insurance coverage & eligibility to process insurance claims efficiently.

· Assist patients with understanding their insurance benefits and billing queries.

· Collaborate with the billing department to ensure accurate and timely claims submission.

Administrative Duties:

· Manage office supplies inventory and place orders when necessary.

· Perform general clerical tasks, such as data entry, filing, and document preparation.

· Assist in maintaining a tidy and organized office environment.

Adherence to Policies and Regulations:

· Ensure compliance with HIPAA regulations and maintain patient confidentiality.

· Follow office protocols and guidelines to promote patient safety and quality care.

· Participate in staff meetings and training sessions as required.

 

 

 

Job Qualifications

Skills

· High school diploma or equivalent; additional education or certification in the medical field is a plus.

· Minimum of 2 years previous experience in a medical office, preferably in an OB/GYN setting, 

· Proficiency in using electronic medical records (EMR) systems and standard office software.

· Excellent interpersonal and communication skills to engage effectively with patients and colleagues.

· Strong organizational abilities and attention to detail to manage administrative tasks efficiently.

· Ability to multitask and work in a fast-paced environment while maintaining a friendly and professional demeanor.

· Demonstrated empathy and sensitivity when dealing with patients from diverse backgrounds.

· Knowledge of medical terminology and insurance procedures is advantageous.

 

Preferences

· 1+ years experience in OB/GYN private practice

· Bilingual / Spanish

Join our dedicated team and contribute to the health and well-being of patients in our community. This role offers an opportunity to grow professionally in a supportive and caring environment. If you are enthusiastic about healthcare and possess the necessary skills and qualities, we encourage you to apply for this position in our small OB/GYN office.

Company DescriptionThe primary focus of our practice is to transform the way our patients receive healthcare. Our providers and staff value each patient and takes pride in the way they deliver care to all of our patients. We extend the same level of compassion to our staff members as well.Company DescriptionThe primary focus of our practice is to transform the way our patients receive healthcare. Our providers and staff value each patient and takes pride in the way they deliver care to all of our patients. We extend the same level of compassion to our staff members as well.