in-person Inbound Call Center Representative
3 weeks ago
Hours: Must be available 8-9 / M-F and 8-6 / Sat
This is an in-person position; Taking inbound calls-- "operator" team takes all inbound calls from various published numbers and might answer questions but usually transfers; "customer service" team takes inbound calls from customers scheduling service. Some overlap and teamwork.
Receptionist will answer multi-line phone system, transfer calls, text and take messages. Must be very professional.
Must be available to work a rotating schedule between the hours of 8am-9pm Mon.-Fri., and 8am-6pm Saturday; if you are interested in PT, must be nights and weekends only.
- Able to multi-task in a busy, fast-paced environment
- Outstanding professionalism; organizational skills; attention to detail
- 1-2 years solid work history in customer service
- Excellent oral and written communication skills
- Strong active listening skills
- Goal-oriented attitude
- Calm, composed, positive personality
- PC skills in a Windows based environment
- Flexibility to adapt to a dynamic work environment
- Punctual, dependable
- Ability to work within established timeframes/deadlines
- High level of honesty and integrity
Prior to resume submittal, please review job requirements thoroughly to ensure that you are qualified for the position and acknowledge that this role is in-person and not a remote role. Due to voluminous responses, only those resumes that meet the qualifications required for this position will receive responses.
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