Call Center Customer Service Representative

2 weeks ago

Pompano Beach, United States Gemaire Distributors, LLC Full time
Job DescriptionJob Description

The Customer Service Representative is responsible for providing support to the
Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company
and its customers regarding product availability, delivery, order entry, order status and problem
resolution.
Duties and Responsibilities
• Answers calls, incoming texts for the Region in a timely manner, while providing Industry leading
customer service
• Follow the “know your customer” protocol at all times
• Input customer orders: assist customers in making product selections by asking questions and
actively listening to identify customer needs. Suggest alternatives and additional products based
on customer needs and promotions available.
• Input order at locations that is most convenient for the customer.
• Use tools and knowledge to service customer needs on the first call. (Discern when customer
issue needs to be escalated)
• Research and source products for customers using a variety of tools, including calling sales
centers to ensure product availability.
• Provide pre-order and post order support; order management from the point of entry to invoicing.
• Follow up promptly on all customer requests for information, quotes, alternative parts and
pickup/delivery dates. Document accurately the reason for customer calls as well as resolution.
• Provide customers with self-help tools for future needs. ie: Gemaire.com
• Proactively communicate with customers about any expected delays or issues with their order.
• Assist customers with online warranty process.
• Understand and promote ongoing sales initiatives.
• Maintains knowledge of new and existing products and inventory by participating in training,
reviewing catalogs, web-sites and internal resources
• Work closely with vendors, credit and sales departments to provide high customer service.

Required Qualifications
• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer
Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer
Service experience
• Must have strong customer service soft skills
• Must be well organized, detail oriented and have good computer/data entry; should be proficient
in MS Office applications (Word, Excel, Outlook).
• Must possess the ability to problem solve and multi-task

Company DescriptionGemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona.

For more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors’ coast to coast.

As a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to build wealth and save for your retirement via our Employee Stock Purchase Plan and 401(k). Most unique to Gemaire is that all our employees – whether in the warehouse or in our corporate office – enjoy regular business hours. Except for the occasional Saturday morning during the summer our associates do not work nights, weekends, or holidays

Apply for a cool new job today . . . . your future starts now

GEMAIRE is a Drug-Free Workplace and an Equal Opportunity Employer.Company DescriptionGemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona. \r
\r
For more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors’ coast to coast. \r
\r
As a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to build wealth and save for your retirement via our Employee Stock Purchase Plan and 401(k). Most unique to Gemaire is that all our employees – whether in the warehouse or in our corporate office – enjoy regular business hours. Except for the occasional Saturday morning during the summer our associates do not work nights, weekends, or holidays \r
\r
Apply for a cool new job today . . . . your future starts now \r
\r
GEMAIRE is a Drug-Free Workplace and an Equal Opportunity Employer.

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