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Call Center Operator
4 weeks ago
POSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans’ members, general public; physician referrals and physician after-hours call service; and general information from the general public. *PRIMARY ACCOUNTABILITIES: * *Quality/No Harm: * Page emergency codes within 60 seconds, 100% of the time. Accurately maintain the on-call ED physician schedule in IntelliDESK as well as the individual schedules. Demonstrate teamwork with all Call Center staff members. Complete accurate and timely computer data entry and call interaction documentation and consults, e.g., physician call service. Participate in department bi-monthly meetings including performance improvement processes. Perform superior service and be recognized by a fellow associate or patient at least once during the year. Goes above and beyond the call of duty to ensure the caller has a satisfactory outcome when placing the call. Maintain HIPAA regulations and guidelines with callers. QUALIFICATIONS REQUIRED: High School graduate. Some college preferred. Proven track record of successfully multi-tasking in a fast-paced environment Two years previous experience with direct or telephonic client interaction (or equivalent) strongly preferred, e.g., receptionist, call center representative Working knowledge of personal computers (experience with Windows operating system, database and word processing software preferred.) Ability to learn and operate new technology. Experience in healthcare setting preferred. Knowledge of medical terminology required (or willingness to be trained). Accuracy essential, e.g., spelling, transcribing names and phone numbers. *PHYSICAL DEMANDS: * Extensive amount of sitting in one place at work station with some bending and light lifting. Little physical effort required. Work in a confined space. Majority of work time spent using the telephone and at a computer performing data entry and call response processing. Must be able to rotate shifts (day, evening, night, and weekend.) and hospitals. Manual dexterity sufficient to operate a computer, telephones, fax, copy machine and other office equipment. Ability to speak clearly. Ability to work with limited or no direct supervision for periods of time. Accurate typing of >35 WPM. Holiday rotation. *MENTAL DEMANDS: * Must maintain high degree of mental agility, e.g., multi-tasking on a routine basis, anticipating needs, recalling information and data, piecing together bits of information necessary to meet needs of callers. Must constantly keep up-to-date on changes, new programs, on-call schedules, staff changes, etc., to be able to route calls appropriately. Must maintain positive telephonic interaction with patients, family members, public, physicians, associates, volunteers, others. Able to work in a stressful environment, dealing with alarms, code blues, disaster scenarios, angry callers, upset patients, demanding physicians. Able to maintain a positive attitude, mature demeanor and professional conduct at all times. Able to respond quickly and accurately to codes via paging. Must maintain confidentiality of patient and other restricted information on and off duty. Job: *Call Center Organization: *Health First Shared Svcs Inc Title: Call Center Operator - Enterprise Call Center(Rockledge) Location: Florida - Brevard County-Cocoa Beach Requisition ID: 071670 Other Locations: United States-Florida - Brevard County-Barefoot Bay, United States-Florida - Brevard County-Melbourne
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Call Center Operator
1 month ago
Cocoa Beach, United States Health First Full timePOSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician referrals and...
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Call Center Operator
2 weeks ago
Cocoa Beach, United States Health First Full timePOSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician referrals and...
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Call Center Reservation Agent
3 weeks ago
Delray Beach, United States Opal Collection & Affiliates Call Center and Revenue Office Full timeCall Center Reservation Agent Job Summary: Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The call center reservation agent is to answer all inquiries in a professional, courteous, and efficient manner and attempt to...
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Call Center Reservation Agent
3 weeks ago
Delray Beach, United States Opal Collection & Affiliates Call Center and Revenue Office Full timeJob DescriptionJob DescriptionCall Center Reservation Agent Job Summary: Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The call center reservation agent is to answer all inquiries in a professional, courteous, and...
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Call Center Reservation Agent
1 week ago
Delray Beach, United States Opal Collection & Affiliates Call Center and Revenue Office Full timeJob DescriptionJob DescriptionCall Center Reservation Agent Job Summary: Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reservations and hotel information. The call center reservation agent is to answer all inquiries in a professional, courteous, and...
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Call Center Rep
4 days ago
Cocoa, United States Home Nation LLC Full timeHome Nation is an online mobile home dealer looking for top performers to join our team to make a lucrative career in the Affordable Housing industry. We are family owned and operated and very motivated about providing affordable housing to as many people as possible. Daily Call Center tasks include qualifying customers who call in, calling back missed...
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Director of Call Center Operations
4 days ago
Deerfield Beach, United States Reliable Power Systems Full time**Director of Call Center Operations** **Job Type**: Exempt **Salary**: Based on experience; may vary by region **About the Company**: Reliable Power Systems, a leading home standby generator solutions provider, is seeking a Director of Call Center Operations to join our team. With a reputation for exceeding customer expectations and over 20 years of...
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Director Call Center Operations
2 weeks ago
Virginia Beach, United States Sentara Healthcare Full timeThe Director, Call Center Operations is responsible for establishing call center objectives, providing representatives with opportunities to expand their knowledge, troubleshooting techniques, analyzing call center data, and focusing on improving performance and processes in an effort to better support patients and customers. This position provides...
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Director Call Center Operations
2 weeks ago
Virginia Beach, United States Sentara Full timeCity/State Virginia Beach, VA Overview Work Shift First (Days) (United States of America) Job Summary The Director, Call Center Operations is responsible for establishing call center objectives, providing representatives with opportunities to expand their knowledge, troubleshooting techniques, analyzing call center data, and focusing on improving...
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Director Call Center Operations
5 days ago
Virginia Beach, United States Sentara Full timeCity/State Virginia Beach, VA Overview Work Shift First (Days) (United States of America) Job Summary The Director, Call Center Operations is responsible for establishing call center objectives, providing representatives with opportunities to expand their knowledge, troubleshooting techniques, analyzing call center data, and focusing on improving...
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Avp, Call Center Operations
4 weeks ago
Long Beach, United States Molina Healthcare Full timeJob Description Job Overview The Associate Vice President of Call Center Operations plays a critical role in managing and optimizing call center operations, with a focus on supporting Medicare-related services. As an AVP, you’ll lead a team responsible for delivering exceptional customer service to Medicare beneficiaries. **Responsibilities**: Strategic...
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Avp, Call Center Operations
12 hours ago
Long Beach, United States Molina Healthcare Full timeJob Description Job Overview The Associate Vice President of Call Center Operations plays a critical role in managing and optimizing call center operations, with a focus on supporting Medicare-related services. As an AVP, you’ll lead a team responsible for delivering exceptional customer service to Medicare beneficiaries. **Responsibilities**: Strategic...
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Call Center Representative
2 weeks ago
Vero Beach, United States Whole Family Health Center Inc Full timeJob DescriptionJob DescriptionJob Summary: This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem solving activities. He or she must be detail oriented, sensitive to the patient’s needs, and require minimal supervision in order to...
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Call Center Representative
2 weeks ago
Vero Beach, United States Whole Family Health Center Inc Full timeJob DescriptionJob DescriptionJob Summary: This person must be able to multi-task and function in a fast-paced environment while contributing to a positive environment for patients and staff and participating in problem solving activities. He or she must be detail oriented, sensitive to the patient’s needs, and require minimal supervision in order to...
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Dental Call Center Representative
2 weeks ago
Long Beach, United States 4M Dental Implant Center Full time_**Dental Call Center Representative**_ **Responsibilities**: Our practice is looking for a hard working, goal minded individual with strong sales skills to fill the position we have as a Patient Service Representative. In this role, you will be the first point of contact for people calling in attempting to book a New Patient appointment. Below is a list of...
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Call Center Associate
5 days ago
Daytona Beach, United States Proctor Loan Protector Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Title:_ Customer Service Specialist_ FLSA Status: _Non-Exempt_ Reports to: _Call Center Team Lead_ - Who are we? What do we do? Company Overview:_ - What’s the culture like at Proctor Loan Protector?_ At Proctor...
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Call Center Supervisor
3 weeks ago
West Palm Beach, United States Storage Rentals of America Full timeJob DescriptionJob DescriptionBecome the newest member of our exciting team at Storage Rentals of America!Storage Rentals of America (SROA) was founded in 2013 and through an aggressive growth strategy, we have grown to over 450 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities...
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Call Center Supervisor
1 month ago
West Palm Beach, United States Storage Rentals of America Full timeJob DescriptionJob DescriptionBecome the newest member of our exciting team at Storage Rentals of America!Storage Rentals of America (SROA) was founded in 2013 and through an aggressive growth strategy, we have grown to over 450 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities...
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Call Center Manager
1 month ago
Huntington Beach, United States Summit Lending Full timeJob DescriptionJob DescriptionWe are seeking a dynamic and experienced Call Center Manager to lead our team of Call Center Associates. In this role, you will be responsible for motivating and inspiring our team to meet and exceed company standards. You will ensure that our call center meets production requirements for transferred calls and maintains...
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Call Center Manager
1 week ago
Huntington Beach, United States Summit Lending Full timeJob DescriptionJob DescriptionWe are seeking a dynamic and experienced Call Center Manager to lead our team of Call Center Associates. In this role, you will be responsible for motivating and inspiring our team to meet and exceed company standards. You will ensure that our call center meets production requirements for transferred calls and maintains...