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Microsoft IT Trainer for Modern Work

5 months ago

Tarrytown, United States ECF Data, LLC Full time
Job DescriptionJob DescriptionSummary

     The Trainer / End User Adoption Consultant will provide end user adoption services for a collaboration IT projects around Microsoft 365. The resource should have excellent written and oral communication skills. Must be able to train the trainer. 

The candidate should have experience with End User Adoption process and implementation. The successful candidate will be able to execute on a project plan on time and on budget, identify and report on issues that may arise in the project and resolve issues and conflicts.

Must be able to talk across all organizational levels (Stakeholders, Champions, Technical, PM's and Executives).

Must be able to aide in the development of content for the training. 

Experience with/and Knowledge Of

  • Experience conducting pilots that includes business users, champions, and IT professionals.
  • Experience with launch and managing adoption campaign.
  • Experience creating and implementing project plans. 

  • Experience measuring and reporting on the success of a project. 
  • Experience training end user across all organizational levels (Stakeholders, Champions, Technical, PM's and Executives).
 

Job Duties (including but not limited to):

  • Train new and existing clients on software, either on-site or remotely
  • Create user manuals, tips for clients, and other tools to assist clients in using our software
  • Work with clients and internal employees to coordinate the various tasks for a given project
  • Able to effectively and accurately delegate responsibilities
  • Previous experience in time-sensitive technology projects
  • Maintain excellent client relationships and communications at all times
  • Includes working with various departments to drive end user adoption of Microsoft Application.
  • Includes the Pre-Go Live end user adoption planning and execution.
  • Includes the Go-Live end user adoption planning and execution.
  • Includes Post Go-Live end user adoption planning and execution.
  • .Responsible to deliver, implement, and improve their Technical Training ability and materials for IT, focusing on eLearning and distance learning solutions.
  • Form strategic partnerships with product managers and subject matter experts; and use business unit data to identify and target areas for training development.
  • Provide performance scorecards, stakeholder dashboards, and ad-hoc reporting that demonstrate learning effectiveness.
  • Track program progress, success, risk and forecast and communicate project status to senior leaders.
  • Perform needs analysis, identify learning skills gaps, and develop technical training solutions, as well as train product managers on how to develop training materials.
  •  Develop all the technical training requirements
  • Create and maintain a continuous cycle of improvement; evaluating produced materials based upon needs and/or a determined cycle for revisions and updates.
  • Review governance and report data on what trainings have been utilized.
  • Assist the Project Manager, Business and System Owners with the end user adoption process.
  • Work with vendors and internal staff as it relates to the end user adoption process.
Requirements:

  • Minimum 7 years’ relevant IT training experience. 
  • Must Have Experience End User Adoption