Territory Manager

3 weeks ago


Spring Lake, United States AMERICAN REPAIR MAINTENANCE LLC Full time $55,000 - $65,000
Job DescriptionJob Description

Territory Manager – Spring Lake, MI

American Repair Maintenance (ARM) takes pride in being a go-to partner for data-driven, comprehensive repair and preventative maintenance services spanning all trades for commercial facilities. With a self-performing and scalable model, we go beyond mere fixes, strategically elevating our client’s overall facility management.

By embracing a proactive and predictive approach, we not only address current issues but also optimize your occupancy costs. We have long-standing relationships with some of the biggest names in retail like Walgreens, Bath and Body Works, Menards, T-Mobile, PetSmart, and more. Currently spanning 22+ states, we are actively broadening our reach to serve our valued customers.

About the Role:

We are seeking a highly motivated and organized Territory Manager to join our dynamic team at our growing Commercial Maintenance Company. As a Territory Manager, you will play a pivotal role in driving business growth and ensuring exceptional service delivery within your assigned territory. In this role you would be playing a key role at ARM by delivering exceptional client relationship management, team leadership, and strategic planning to meet and exceed revenue and service quality targets.


Responsibilities:

  • Develop and execute a comprehensive territory management plan to achieve sales and service goals
  • Identify and prioritize target clients, industries, and geographic areas within the territory
  • Continuously monitor market trends, competitive activities, and potential business opportunities
  • Maintain strong relationships with existing clients
  • Proactively identify client needs and propose customized maintenance solutions
  • Resolve client issues and concerns in a timely and professional manner
  • Recruit, train, and manage a team of Service Coordinators
  • Set clear performance goals and provide coaching and support for team members
  • Foster a positive and collaborative work environment
  • Develop and manage the utilization and efficiency metrics for the territory
  • Monitor financial performance, analyze key performance indicators, and make data-driven decisions to optimize results
  • Maintain accurate records of service delivery speed, client interactions, and track aging ticket resolution
  • Prepare regular reports, forecasts, and analysis of territory performance for upper management

Requirements:

  • Bachelor's degree in business, marketing, or a related field (or equivalent 5+ years relevant work experience)
  • 3+ years of proven success in territory management and team leadership
  • Strong understanding of commercial maintenance services and industry trends
  • Exceptional communication, negotiation, and interpersonal skills
  • Goal-oriented, self-motivated, and results-driven
  • Proficient in using CRM software and other sales tools
  • Knowledge of relevant regulations and safety practices in the maintenance industry is a plus



Why ARM?

Along with competitive pay, we offer medical & RX, dental, vision, life insurance, company matching 401(k), HSA, paid vacations, paid holidays, and referral bonuses.

At ARM, we're not just having a good time; we're dedicated to nurturing our team members' personal and professional growth through ARM University. We believe in lifelong learning as a cornerstone of both life and career success. That's why we've built ARM University— a platform that goes beyond the norm, providing opportunities for continuous education and mastery for our team.


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