Desktop Support

2 weeks ago


Charlotte, United States Collabera Full time
Job DescriptionJob Description

Position Details:

Industry: Telecom
Title: IT Desktop Analyst - Senior
Location: 100 % Remote
Duration: 12 Months (Possible Extension / Conversion)
Pay Range : $35.00/hr - $40.00/hr
Shift: 8 AM – 5 PM EDT

Job Description:
• Provide day-to-day operational service and support for defined desktop services
• Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies and standards
• Deliver desktop service requests and requirements through collaboration with vendors where applicable
• Assist in the delivery of infrastructure development / build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds etc.)
• Maintain accurate and concise service asset and configuration management for desktop infrastructure
• Monitor and report on performance for desktop services
• Provide assistance and technical support for the resolution of desktop problems, incidents, issues and emergencies
• Collaborate with vendors for resolution of issues / incidents
• Assist with 4th level support escalations (to Original Equipment Manufacturer)
• Document desktop problems and resolutions for future reference
• Perform corrective procedures for prevention of loss or system recovery of desktop services and infrastructure
• Provide coaching and mentoring to other members of the desktop team
• Provide support for offsite meetings when needed

Education/Certifications :
• High school diploma or equivalent
• Bachelor’s degree or technical training in Computer Science, Information Systems Management and/or 8 years of equivalent work experience

Experience/Minimum Requirements :
• 8-10 years of experience in computer systems or IT support preferred
• Experience in maintaining and supporting Desktop services beneficial

Systems/Certifications Needed or Preferred: A+, AWS preferred

Top 3 skills :: Intune, AWS, PowerShell Scripting

Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

  • Charlotte, United States VDart Full time

    Job Description Job Description Position Notes: Troubleshoot and replace laptop, PC, and mobile devices. Expert level technical knowledge of desktops, mobiles devices, office software and networking. Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation,...


  • Charlotte, United States D&L Parts Company, Inc. Full time

    We have a tremendous opportunity for an individual trying to turn a love for technology into a career. Available is an entry-level desktop support opportunity for someone looking to break into the industry. We are willing to train the right candidate Desktop Support, Support, Entry Level, Technology, Software


  • Charlotte, United States Cynet Systems Full time

    Job Description: Facilitating the refresh of hardware (laptops & desktops, peripherals, etc.) to bring equipment current with county hardware and security policies. Will be directly responsible for reimaging existing laptops and desktops, as well as deploying new laptops and desktops (and accompanying peripherals) at multiple locations. Expected...


  • Charlotte, United States Diverse Lynx Full time

    HelloWe are hiring for below roles !Role :- Desktop Support Location :- Charlette, NCEssential Functions: Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Provides Level 1 technical support while configuring PCs for users Escalates problems and issues to a higher...

  • Sr Azure Virtual Desktop Cloud Engineer

    Found in: Appcast US C2 - 2 weeks ago


    Charlotte, United States Synechron Full time

    About Synechron : At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Consulting, Design, Cloud, Data, and Engineering,...

  • Sr Azure Virtual Desktop Cloud Engineer

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Charlotte, United States Synechron Full time

    About Synechron : At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Consulting, Design, Cloud, Data, and Engineering,...


  • Charlotte, United States MetroSys Inc Full time

    Responsibilities: Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues. Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals. Install, configure, and troubleshoot desktop hardware, operating systems, and software applications....


  • Charlotte, United States MetroSys Full time

    Job DescriptionJob DescriptionResponsibilities:Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues.Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.Install, configure, and troubleshoot desktop hardware, operating systems,...


  • Charlotte, United States MetroSys Full time

    Job DescriptionJob DescriptionResponsibilities:Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues.Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.Install, configure, and troubleshoot desktop hardware, operating systems,...


  • Charlotte, United States eXcell Full time

    At eXcell , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell !Our client has a brand new opportunity for a Level 3 Desktop Technician to join their team onsite in Charlotte, NC.Duties and Responsibilities: Supporting C Level...

  • Level 3 Desktop Technician

    Found in: Appcast US C2 - 6 days ago


    Charlotte, United States eXcell Full time

    At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!Our client has a brand new opportunity for a Level 3 Desktop Technician to join their team onsite in Charlotte, NC.Duties and Responsibilities: Supporting C Level...


  • Charlotte, United States Apex Systems Full time

    Apex Systems is seeking Tier 1 Support Specialists that have strong technical and customer service skills. Location: Charlotte, NC Hybrid Schedule (3 days onsite/2 days remote) Monday - Friday 8:00 AM - 5:00 PM Contract length: 6+ month contract with extension contingent on performance Rate: $16-18/hr W2 - PTO, holiday pay rate & benefits are NOT included...


  • Charlotte, United States Apex Systems Full time

    Apex Systems is seeking Tier 1 Support Specialists that have strong technical and customer service skills. If you think you are the right match for the following opportunity, apply after reading the complete description. Location: Charlotte, NC Hybrid Schedule (3 days onsite/2 days remote) Monday - Friday 8:00 AM - 5:00 PM Contract length: 6+ month...

  • Help Desk Support Specialist

    Found in: Appcast US C2 - 4 days ago


    Charlotte, United States Apex Systems Full time

    Apex Systems is seeking Tier 1 Support Specialists that have strong technical and customer service skills.Location: Charlotte, NCHybrid Schedule (3 days onsite/2 days remote)Monday - Friday 8:00 AM - 5:00 PMContract length: 6+ month contract with extension contingent on performanceRate: $16-18/hr W2 - PTO, holiday pay rate & benefits are NOT included while...

  • Help Desk Support Specialist

    Found in: Appcast Linkedin GBL C2 - 5 days ago


    Charlotte, United States Apex Systems Full time

    Apex Systems is seeking Tier 1 Support Specialists that have strong technical and customer service skills.Location: Charlotte, NCHybrid Schedule (3 days onsite/2 days remote)Monday - Friday 8:00 AM - 5:00 PMContract length: 6+ month contract with extension contingent on performanceRate: $16-18/hr W2 - PTO, holiday pay rate & benefits are NOT included while...


  • Charlotte, United States CareerBuilder Full time

    Location Charlotte, North Carolina , United States Job Description A Technical Support Specialist will provide, via phone and/or remote-desktop, technical problem solving and claim resolution to customers by performing a diagnosis of issue while guiding customers through the claim filing process that gives them a resolution. Support and resolutions include,...

  • IT Support Specialist

    5 hours ago


    Charlotte, United States Bartlett Tree Experts Full time

    **Title: IT Support Specialist** Location: Date Listed: 2/22/2022 Hire Type: Regular Full-Time Overview: Reporting to the Technology Success Manager, the Technology Success Advocate provides outstanding customer service to all end-users, has excellent interpersonal and communication skills, a deep but ever-evolving, technical knowledge, a positive...

  • Help Desk Support Specialist

    Found in: Appcast US C2 - 7 days ago


    Charlotte, United States Brooksource Full time

    Help Desk Support AnalystHybrid – Charlotte, NCBrooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term contract with potential for full-time conversion. This is the ideal opportunity for a recent college or IT bootcamp...

  • Help Desk Support Specialist

    Found in: Appcast Linkedin GBL C2 - 7 days ago


    Charlotte, United States Brooksource Full time

    Help Desk Support AnalystHybrid – Charlotte, NCBrooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term contract with potential for full-time conversion. This is the ideal opportunity for a recent college or IT bootcamp...


  • Charlotte, United States Brooksource Full time

    Help Desk Support Analyst Hybrid – Charlotte, NC All candidates should make sure to read the following job description and information carefully before applying. Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC to support internal employees for our Fortune 500 Telecommunications client. This position is an ongoing long-term...