IT Support Specialist

4 weeks ago


Charlotte, United States MetroSys Inc Full time

Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues.
  • Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
  • Install, configure, and troubleshoot desktop hardware, operating systems, and software applications.
  • Collaborate with internal teams to escalate and resolve complex technical issues in a timely manner.
  • Conduct system upgrades, patches, and updates to ensure systems are current and secure.
  • Assist in maintaining hardware and software inventory, tracking equipment, and managing licensing.
  • Set up and configure new user accounts, profiles, and email accounts.
  • Provide user training and support on hardware and software applications.
  • Perform routine preventive maintenance on desktop equipment.
  • Document and maintain standard operating procedures (SOPs) and knowledge base articles.
  • Travel to various locations (approximately 10-25% of the time) to provide on-site technical support and address IT-related issues.
Requirements:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
  • Proven work experience as an IT Support Specialist or in a similar role
  • Experience with Microsoft Azure, preferred
  • Experience with Microsoft Office and Windows, required
  • Proficiency in diagnosing and resolving hardware and software-related issues.
  • Familiarity with mobile device management and support (iOS, Android).
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to provide effective technical support to end-users.
  • Ability to travel to various locations (approximately 10-25% of the time).


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