Level 3 Desktop Technician

4 weeks ago


Charlotte, United States eXcell Full time
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell

Our client has a brand new opportunity for a Level 3 Desktop Technician to join their team onsite in Charlotte, NC.

Duties and Responsibilities:
  • Supporting C Level Executives
  • Providing Apple support, A / V support
  • Performing project duties, MDM, and inventory management
  • Assisting vendors with Teams and app space configuration and setup
  • Providing reliable and consistent support to client staff
  • Providing support to the Field Technicians
  • Providing cell phone support
  • Meraki / deploying cell phones to corporate executives on various providers
  • Troubleshooting MAC / Dell laptop, desktop, or PCs
  • Working with end-users to resolve issues
  • Providing updates to management as needed
 
Skills and Qualifications:
  • Minimum 2+ years of experience
  • A+ certification is a plus
  • Dell / Lenovo / Mac knowledge is a plus
  • Strong communication and customer service skills
  • Hardware break-fix experience
  • Installing / deploying experience
  • Client facing / executive customer service experience
  • Experience troubleshooting and performing preventative maintance of site
  • Warranty Dell support knowledge


Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
 
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