Help Desk Support Specialist

4 weeks ago


Charlotte, United States Apex Systems Full time

Apex Systems is seeking Tier 1 Support Specialists that have strong technical and customer service skills.


Location: Charlotte, NC

  • Hybrid Schedule (3 days onsite/2 days remote)
  • Monday - Friday 8:00 AM - 5:00 PM

Contract length: 6+ month contract with extension contingent on performance

Rate: $16-18/hr W2 - PTO, holiday pay rate & benefits are NOT included while on contract


Requirements:

  • Previous IT helpdesk experience
  • Experience troubleshooting Windows OS
  • MS Office application experience and hardware platforms


Job Summary:

  • Provides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks



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