Desktop Support Technician
4 weeks ago
Job Description
Job Description
Position Notes:
Troubleshoot and replace laptop, PC, and mobile devices.
Expert level technical knowledge of desktops, mobiles devices, office software and networking.
Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
Set up, maintain, and troubleshoot Apple iPad tablets and iPhones.
Participate in IT Support queue which will result in assigning and prioritizing open issues.
Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems When appropriate, determine appropriate group for escalation.
Troubleshoot issues as 1st, 2nd and 3rd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Perform desktop computer, laptop, and mobile device updates.
Build\deploy\image new workstations (desktops & laptops).
Install\upgrade hardware\software on Windows workstations.
Excellent time management, problem solving, communications, decision making, and organization skills.
Excellent communication skills, both written and verbal, are essential.
Set up and configure printers, scanners, and other peripherals.
Working knowledge of current communications devices and protocols, server, and desktop technologies.
Experienced in VOIP/PBX telephony systems.
Company Description VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths.
Company Description
VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths.
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