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Customer Service Team Lead

2 months ago


Cherry Hill, United States Top Stack Full time
Job DescriptionJob Description

Responsibilities:

  • Inbound and Outbound Phone calls
  • Supervising 3-5 customer service representatives
  • Heavily involved with management, hiring, terminations, and development
  • Supervisory experience is not a requirement, this candidate must be able to develop and mold into a supervisory leadership role.
  • Enthusiastic, engaged, and able to manage different personalities
  • Experience in inventory, customer service, and operations
  • NetSuite, Excel (VLOOKUP, formatting, sorting, etc.)
  • NetSuite is not requirement
  • Open to be involved with e-commerce and Logistics as needed
  • Bilingual (Spanish) is a plus, but not required.
Company DescriptionWe launched Top Stack to solve a problem in the human capital industry: Technology has replaced humanity. The business has become cold and impersonal. That’s why we’ve made it our top priority to be people-focused, with consistent, transparent, timely communication. It sounds simple because it is. We think it’s the only way to work.Company DescriptionWe launched Top Stack to solve a problem in the human capital industry: Technology has replaced humanity. The business has become cold and impersonal. That’s why we’ve made it our top priority to be people-focused, with consistent, transparent, timely communication. It sounds simple because it is. We think it’s the only way to work.