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Customer Service Representative

3 months ago

Cherry Hill, United States PHARMALOGIC HOLDINGS Full time
Job DescriptionJob Description

PharmaLogic has an exceptional opportunity to join our dynamic team as a Customer Service Representative-Courier Driver

PharmaLogic is the fastest-growing SPECT & PET radiopharmaceutical solutions provider and contract development and manufacturing organization (CDMO) with radiopharmacies across North America. We are passionate about expanding the power of radiopharmaceutical technology to provide transformative diagnostic and therapeutic agents to patients from bench to bedside.

Role Summary:

As a Customer Service Representative/Courier, you will play an essential role in delivering nuclear pharmacy products and services to and from the company's clients consisting of hospitals, physician's offices, community medical centers and other hospital and medical facilities. We are Looking for qualified individuals for a driver position to deliver radiopharmaceuticals to hospitals and clinics.

Shift details: 3:00am – 1:00pm or 8:00am – 4:00pm

Pay: $17.00 per hour

Company vehicle provided

Job Responsibilities and Duties:

  • Ensures the timely delivery of nuclear pharmacy products to predetermined customers on specific routes while meeting internal schedule and quality standards. Follow map/directions to locate delivery locations efficiently.
  • Unloads products as per client specifications while providing excellent customer service.
  • Acts as a customer service liaison for the company, including treating all internal and external customers with respect, listening to and assisting in resolving customer complaints. Informs management of complaints or requests in a timely manner.
  • Accepts returns from clients where applicable.
  • Completes appropriate paperwork for deliveries and returns.
  • Maintains the cleanliness and appearance of the inside and outside of delivery vehicles and facility. Assists with the stocking of products and supplies throughout Facility as well as tracking inventory. Notifies Pharmacy Manager when products or supplies are low, need to be re-ordered or replaced.
  • Performs routine safety checks on vehicles and pre-trip vehicle inspections according to company guidelines. Immediately reports all vehicle maintenance issues or malfunctions to Pharmacy Manager.
  • Follows Standard Operating Procedures while safely carrying out the responsibilities of position. Complies with all company safety standards, and all federal, state and local laws.
  • Obtains required DOT training and certification.
  • Performs other related duties as assigned by Pharmacy Manager such as setting up boxes for packaging and delivery as well as cleaning in the general lab and assist in making deliveries locally when necessary.


Job Requirements │ Skills │Education:

  • High school diploma or equivalent with valid state driver's license required.
  • Must have and maintain clean driving record.
  • Must have ability to efficiently plan routes and exhibit proper driving etiquette.
  • Must have the ability to drive in all types of weather and road conditions safely.
  • Ability to work a variety of schedules including early mornings, days, nights, holidays, weekends, overtime, and on-call as needed.
  • Must possess excellent critical-thinking, interpersonal communication and customer service skills. As well as good judgement and self-discipline.
  • Prior driving, delivery and/or customer service experience preferred.
  • Must successfully pass comprehensive background check, reference reviews, and drug screening.


Physical Requirements:

  • Manual dexterity for manipulating small and large items; ability to lift up to 75 lbs.


Come join our winning team and begin a fulfilling career with us by applying today.

PharmaLogic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class


Benefits Include:

401(k) retirement benefit program

Medical

Dental care

Disability insurance

Employee assistance program

Life insurance

On-site parking

Paid time off

Vision care