Customer Service Rep

1 month ago

Cherry Hill, United States Allied Experts Full time
Allied Experts is currently hiring a full-time Customer Service Rep - CSR to join our team in the Cherry Hill area. This administrative and dispatch position earns a competitive hourly rate of $18- $25/hr, depending on experience. We offer the following benefits:
  • Health insurance
  • Paid dental
  • 401K
  • ESA (Employee Savings Account)
  • Life insurance
  • PTO/Sick time
  • Paid Holidays
  • Company parties
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP - CSR

As a Customer Service Rep (CSR), you arrive each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities are to answer phones, schedule and confirm appointments, and make follow-up calls.

Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us. Your excellent communication skills and attention to detail ensure that their needs are met. Because there are always a variety of office tasks that you can help with, you are never bored You love that you get to interact with people every day and enjoy keeping busy.
  • Schedule and book the service and maintenance appointments with our clients.
  • Anticipate and mitigate conflicts in allocations of resources before it affects the client's experience.
  • Confirm appointments with the clients prior to the arrival of our staff and inform them if the technician is running late.
  • Follow up with phone calls upon completion of work performed.
  • When an issue arises with client dissatisfaction, take immediate action to resolve it.
  • Call customers to confirm maintenance appointments and reschedule as necessary.
  • Work closely with the customer service department to coordinate scheduling.
  • Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
  • Ensure the accurate capture, data entry and maintenance of customer information.
  • Be familiar with Allied's, products/service plans, and services.
  • Coordinate with technicians when parts for their job arrives and where the Technician can find it.
  • Alert managers quickly to significant customer issues, serving as a champion of the client.
  • Scheduling of service technicians and based on skill set need and geographic locations.
ABOUT ALLIED EXPERTS

At Allied Experts our goal is to help homeowners achieve greater comfort, indoor air quality, and energy efficiency for a higher quality of life. We provide residential services including heating, cooling, plumbing, weatherization, and insulation. Energy efficiency is our specialty. Our service area includes Cherry Hill and over 130 municipalities across New Jersey. What sets us apart in our industry is our focus on outstanding customer service as well as getting to the root cause of home performance issues by taking a "whole-house" approach and offering the best proposal for the client. Consequently, we were named the nation's #1 ranked Home Performance With Energy Star Contractor and have been recognized six times as Century Club Award Winners by the EPA.

We maintain a high employee retention rate, allowing us to consistently provide these quality services. This is due to our company culture and the opportunities we provide for our employees. We offer a team-oriented environment where we look out for each other and are accountable to one another. We challenge everyone to become the best at their profession for their own benefit as well as that of our entire team.

REQUIREMENTS
  • Customer Service Experience
  • Excellent phone skills including fielding inbound and outbound customer and technician calls
  • Able to handle office tasks, such as maintaining maintenance contracts and data entry
  • Can operate Microsoft Office Suites

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