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Service Coordinator

3 months ago

Fort Wayne, United States SANKO GOSEI TECH Full time
Job DescriptionJob Description

POSITION SUMMARY:

Responsible for preparing service shipments for all customers. This includes gathering the necessary packaging materials/parts and then packaging them according to customer requirements and presenting the completed load to staging area.

CORPORATE GOALS:

Sanko Gosei Technologies USA Incorporated is a custom injection molding company that strives to:

  1. Provide defect-free, cost-efficient products to our customers in a timely manner.
  2. Operate as a world class supplier for the mutual benefit of both our customers and our employees.
  3. Operate in a team-based environment, where all employees are involved in continuously improving company performance.
  4. Develop suppliers who will provide products and services of superior quality and treat them in a manner to maintain good relations.
  5. Maintain a union-free organization.
  6. Provide shareholders with a long-term return on investment superior to other opportunities of equal risk.
  7. Fulfill our responsibilities in the community in which we operate.
  8. Promote safe work practices and be conscious of environmental responsibilities.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Employees will be trained to all applicable company standards as identified on the company training matrix TR-401

  1. Responsible for picking, packaging, and staging all Customer Service requirements
  2. Must be able to manage time efficiently and work with production to support customer service requirements with on time shipping.
  3. Responsible for coordinating with the New Model Team on service packaging for all new products.
  4. This person will be a member of the Production Requirements Planning group
  1. Organization and cleanliness of the corrugated packaging materials area.
  1. Stage, label and ensure quality check of all assigned service shipments in an accurate and neat manner.
  2. Comply with all quality requirements concerning shipments.
  3. Maintain the service supplies and designated service prep area in a neat and orderly condition at all times.
  4. Communicate with Customer regarding the service requirements.
  5. Maintain storage areas outside.
  6. Always observe safe work practices.
  7. Other duties as assigned by the Shipping Customer Service Manager

SPECIFICATIONS:

  1. Requires commitment to continuous improvement to meet ever increasing demands for improved quality, cost, and delivery performance.
  1. High degree of ethical and professional standards. Must be trusted by peers and superiors.
  1. The ability to communicate effectively with operators, other support staff and the Shift Supervisor.
  1. Ability to communicate effectively with other, both internally and externally.
  2. Ability to perform in a proactive mode and to plan and respond to changing requirements.
  3. Ability to maintain neat and accurate records.
  1. Ability to handle stressful employee situations in an effective manner.
  2. Treat all employees in a consistent, fair, and respectful manner.
  3. Ability to excel in a team-based environment.
  1. General computer skills are required. Must have the ability to enter job related data into a computer system.
  1. Excellent attention to detail and thoroughness.
  2. High School Diploma or equivalent required

Competency

  1. Must pass forklift training and obtain a forklift operating license- Inhouse certification will be provided.
  2. 1 year experience working in a shipping/ warehouse setting desired but not required.
  3. Office 365 experience desired but not required.