Customer Advocacy Marketing Coordinator

3 weeks ago

Minneapolis, United States Talentrupt RPO Full time $40 - $44
Job DescriptionJob Description

Title : Customer Advocacy Marketing Manager

Location : Bloomington MN 55425

Duration: 2 Months contract 

Pay : $44/hr on W2 

Position Summary:
We are seeking a highly motivated Customer Advocacy Marketing Coordinator (contractor) to support our Customer Advocacy marketing team - in the run up with administrative tasks and to support/facilitate the coordination of ‘Operation Logo’; outreach to up to top customer accounts to gain approval from additional customers to use their logo in lists of customers, further showcasing the strength of the community to existing and prospective customers. This role requires excellent organizational skills, the ability to work cross-functionally, and effective communication with senior/executive customer contacts.
Key Responsibilities:
Logo Outreach Program Management: Day to day management of Operation Logo outreach program, including tracking and managing logo approvals, sourcing company logos prior to outreach and updating usage across various tools (Excel, SharePoint)
Cross-Functional Collaboration: Work closely with the customer advocacy marketing team, sales and customer success to determine/align on top customer accounts/targets to go after and ensure cohesive execution of outreach.
Data Management: Build excel sheet to effectively manage/track outreach to top accounts (up to 500 across geos) ensuring adherence to nuance/preference of CSMs across geos and segments. Maintain tracking of data in excel sheet and management of corresponding logo in SharePoint.
Customer Communication: Communicate directly with senior and executive-level customer contacts to request logo usage/approval.
Administrative Support: Assist the customer advocacy marketing team with various administrative tasks in the lead up to Client, ensuring smooth operations and efficient workflows.
Event Coordination: Administrative support for the customer advocacy marketing team around the planning and execution of Client – executive program, activations, speaker management, panels content coordination etc.

Qualifications:
Proven experience in a marketing or customer advocacy role preferred.
Excellent organizational skills and attention to detail.
Strong communication skills, both written and verbal, with the ability to interact professionally with senior/executive-level customer.
Ability to work collaboratively across different teams and departments.
Proficiency in Microsoft Office Suite and familiarity with CRM systems.
Self-motivated and able to manage multiple tasks/workstreams simultaneously.

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