Technical Support
4 weeks ago
For over 25 years, Tile Tech has been a leading and growing manufacturer and distributor of construction and building products, serving clients across the United States and Canada. Headquartered in the vibrant Vernon/Downtown LA area, we operate distribution warehouses throughout the US.
Position: Technical Support - With Construction/Architectural Experience
Job Description: We are seeking a motivated and competent individual to join our dynamic team. The successful candidate will thrive in a collaborative environment, possess exceptional interpersonal skills, exhibit self-initiative, maintain a positive attitude, and excel under pressure.
Responsibilities:
- Able to assist Customers with Technical information of products,installation and estimating.
- Experience in Construction Estimating and/or Construction Management preferred.
- Proficiency in Blue Beam software required.
- Perform plan takeoffs, create proposals, and coordinate with internal staff (sales, logistics, accounting) throughout the sales cycle.
- Provide marketing materials, data sheets, and samples to clients and representatives as needed.
- Manage the entire sales process from quoting to delivery, ensuring client satisfaction.
- Resolve issues promptly to ensure smooth sales operations and client satisfaction.
- Handle a high volume of incoming calls and emails.
Qualifications:
- Organized, punctual, consistent, and reliable self-starter who thrives in both structured and busy environments.
- Inside sales and/or estimating experience mandatory.
- Experience in the construction and/or architectural field.
- Ability to read, understand, and analyze architectural drawings, specifications, and construction documents.
- Proficient in current estimating/take-off software programs such as Blue Beam, PlanSwift, ProCore, MeasureSquare, and Autodesk Takeoff.
- Strong mathematical skills for evaluating material quantities and associated costs, including change orders and pricing.
- Highly motivated individual capable of managing multiple tasks under pressure.
- Excellent written and verbal communication skills with meticulous attention to detail.
Additional Requirements:
- Experience with Sage/Peachtree, Quickbooks, or similar accounting/invoicing software preferred.
- Familiarity with CRM software is advantageous.
- Proficiency in Microsoft Excel, Word, and Adobe Acrobat Pro.
- Experience with take-off software programs such as Blue Beam, PlanSwift, ProCore, MeasureSquare, and Autodesk Takeoff is desirable.
Compensation:
- Starting pay: $28.00 - $33.50 per hour (Negotiable, Depending on Experience)
- Full-time position
Benefits:
- 401(k)
- Bonus opportunities
Schedule:
- 8-hour shift, Monday to Friday
Education and Experience:
- High school diploma or equivalent (Required)
- Bluebeam or Take-off Software: 4 years (Required)
- Sage/Peachtree: 4 years (Required)
- Customer Service: 4 years (Required)
- Microsoft Office: 4 years (Required)
- Construction/Architectural Experience: 4 years (Required)
Work Location: In-person
Company DescriptionWe are leading construction and building materials manufacturer.Company DescriptionWe are leading construction and building materials manufacturer.-
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