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Guest Services Agent
4 months ago
Job Title:
Guest Services Agent
Reports directly to:
Director of Hotel Operations
Job Overview:
The Guest Services Agent will be responsible for ensuring the smooth operation of Guest
Services and guest satisfaction
Responsibilities and Duties:
Knowledge of Oracle
Understanding of the hotel room reservation process; check in, check out, etc.
Greeting guests and making them feel welcome
Hotel ambassador- share property knowledge
Assigning rooms
Processing payments
Accommodating guest requests
Work with the Director of Hotel Operations on guest amenities, room blocks, rate flex,
etc.
Check rooms daily to ensure proper cleanliness
Oversee breakfast preparations