Front Desk Agent

4 months ago


Milford, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Discover a rewarding career at Fairfield Inn and Suites Boston Milford - where excellence is our standard and your professional growth is our priority With 73 thoughtfully designed rooms, our hotel offers a unique workplace that combines comfort, commitment, and a culture that stands out. What sets us apart? Our commitment to a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are seeking talented individuals with a genuine passion for service to join our team. Our Core Values revolve around personal development, fostering a sense of community, and a sincere desire for the success of each team member. Come be a part of a team where every member plays a crucial role in delivering outstanding service and crafting memorable experiences for our guests. Explore the career possibilities that await you with Pyramid Global Hospitality at Fairfield Inn and Suites Boston Milford. Your journey towards a fulfilling career starts here

Overview

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.

The Front Desk Agent will:
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Other:

Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
  • Summon bell-staff assistance to escort guests to their rooms as appropriate.
  • Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order.
  • Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
  • Use the photocopier to make copies of items as required.
  • File registration cards in room number order.
  • Retrieve registration cards from the files for each check out.
  • Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Experience with Galaxy systems is a plus but not required.


Qualifications

Education:

High school diploma preferred.

Experience:

No prior experience required. Prior hospitality experience preferred.

Licenses or certificates:

No special licenses required. Individuals are required to meet the minimum bonding standards.

Grooming:

All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other:

Applicants with additional language skills preferred.

Compensation Range

The compensation for this position is $20.00/Yr. - $20.00/Yr. based on qualifications and experience.

  • Milford, Connecticut, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Greet and register guests, providing prompt and...


  • Milford, Connecticut, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key Responsibilities:Greet and register guests in a...


  • Milford, Connecticut, United States Pyramid Global Hospitality Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGreet and register guests in a friendly and...


  • Milford, Ohio, United States Equity LifeStyle Properties, Inc. Full time

    At Equity LifeStyle Properties, Inc., we're committed to delivering exceptional experiences for our guests and residents. As a Front Desk Agent at Clerbrook Golf Resort in Clermont, Florida, you'll play a vital role in making that happen.What You'll Do:As a Front Desk Agent, you'll be the face of our resort, providing top-notch customer service to ensure our...


  • Milford, Ohio, United States Equity LifeStyle Properties, Inc. Full time

    At Equity LifeStyle Properties, Inc., we're committed to delivering exceptional experiences for our guests and residents. As a Front Desk Agent at Clerbrook Golf Resort in Clermont, Florida, you'll play a vital role in making this happen.What You'll Do:Our Front Desk Clerks are the face of our resort, providing top-notch customer service to ensure our guests...


  • Milford, Ohio, United States Equity LifeStyle Properties, Inc. Full time

    At Equity LifeStyle Properties, Inc., we're committed to delivering exceptional experiences for our guests and residents. As a Front Desk Agent at Clerbrook Golf Resort in Clermont, Florida, you'll play a vital role in making this happen.What You'll Do:Our Front Desk Clerks are the face of our resort, providing top-notch customer service to ensure our guests...


  • Milford, Ohio, United States Equity LifeStyle Properties, Inc. Full time

    At Equity LifeStyle Properties, Inc., we're seeking a skilled Front Desk Agent to join our team at Clerbrook Golf Resort in Clermont, Florida.Key Responsibilities:Provide exceptional customer service to ensure a memorable guest experience.Process payments and deposits with accuracy and efficiency.Run reports and submit maintenance requests to maintain office...


  • Milford, Connecticut, United States Podiatry Service Company LLC Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Podiatry Service Company LLC. As a Front Desk Receptionist, you will be the first point of contact for our office and will be responsible for providing exceptional customer service to our patients and visitors.Key...


  • Milford, Massachusetts, United States Goldfish Swim School Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Front Desk Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, assisting with class scheduling and billing, and working in a sales capacity to sell new...


  • Milford, Ohio, United States Five Star Parks and Attractions Full time

    Front Desk AttendantAt Five Star Parks and Attractions Malibu Jacks, we are seeking a highly skilled and customer-focused Front Desk Attendant to join our team.Key Responsibilities:Process cash transactions while maintaining a clean and organized front desk areaProvide exceptional customer service, addressing guest inquiries and issues in a professional and...


  • Milford, Connecticut, United States Dave & Buster Full time

    Job Title: Front Desk/HostAbout the Role:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service by...

  • Front Desk Host

    2 weeks ago


    Milford, Connecticut, United States Dave & Buster Full time

    Job Summary: We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our Guests, providing a warm and welcoming experience that sets the tone for their visit. Key Responsibilities: Deliver exceptional Guest service by greeting and assisting Guests...

  • Front Desk Associate

    1 month ago


    Milford, New Hampshire, United States Hampshire Hills Athletic Club Full time

    Job Title: Front Desk AssociateAt Hampshire Hills Athletic Club, we are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As an Associate, you will be responsible for providing exceptional customer service to our members and guests.Responsibilities:Greet all clients as they enter and leave the clubRespond...


  • Milford, Ohio, United States South Lake Gastroenterology Full time

    Job SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at South Lake Gastroenterology. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information.ResponsibilitiesGreet...


  • Milford, New Hampshire, United States Hampshire Hills Athletic Club Full time

    Front Desk Associate Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Hampshire Hills Athletic Club. As an Associate, you will be responsible for providing exceptional customer service to our members and guests.Key Responsibilities:Greet all clients as they enter and leave the...


  • Milford, Massachusetts, United States Goldfish Swim School Full time

    About Goldfish Swim SchoolGoldfish Swim School is a leading provider of swim lessons and aquatic programs for children. We are committed to teaching kids how to swim and be safer in and around the water, while making their experience GOLDEN.Job SummaryWe are seeking a highly motivated and enthusiastic Front Desk Representative to join our team. As a Front...


  • Milford, Connecticut, United States Restaurant Depot Full time

    At Restaurant Depot, we're seeking a skilled Front Desk Coordinator to join our team. As a key member of our administrative staff, you'll be responsible for:Key Responsibilities:Answering telephone calls and directing callers to the appropriate associateGreeting and directing visitorsConfirming membership and issuing temporary membership cardsProcessing new...

  • Guest Service Agent

    3 weeks ago


    Milford, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B25P [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Front Desk Coordinator

    2 months ago


    Milford, Ohio, United States Magic Moments Learning Center Full time

    Welcome to Magic Moments Learning Center, a family-oriented environment with a dedicated staff and excellent leadership. We are seeking a reliable and enthusiastic Front Desk Receptionist to support our management, office, and teaching staff.Key Responsibilities:* Greet employees, students, and parents with a smile and provide assistance as needed.* Answer...

  • Front Desk Coordinator

    2 months ago


    Milford, Connecticut, United States Restaurant Depot Full time

    Receptionist Job DescriptionAt Restaurant Depot, we're seeking a skilled Receptionist to join our team. As a key member of our administrative staff, you'll play a vital role in ensuring the smooth operation of our front desk.Key Responsibilities:Answer and direct phone calls to the appropriate staff memberGreet and direct visitors to the correct department...