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Guest Services Coordinator

2 months ago

Milford, United States HARTWICK HOTEL COMPANY, LLC Full time


We are seeking a dedicated and professional Guest Services Coordinator to provide an outstanding experience for every visitor at our establishment.

Your role will involve welcoming guests, managing their details, distributing keys and room assignments, and addressing any general inquiries to ensure a pleasant stay.

The ideal candidate possesses excellent communication abilities, a strong work ethic, and a focus on guest satisfaction.

Key Responsibilities

  • Address customer concerns as needed
  • Coordinate with housekeeping to ensure guest rooms are prepared

Record Keeping:
Maintain precise records of all hotel guest account information

  • Respond to incoming calls and inquiries regarding guests' needs in-person and online about room bookings, rates, amenities, available accommodations, loyalty programs, and special requests
  • Welcome, check-in, and check out guests upon their arrival and departure, distribute keys and room assignments, and securely record payment information

Qualifications

  • Preferred 1 year of experience in the hospitality sector as a hotel front desk agent, hotel receptionist, or guest service representative
  • High school diploma, GED, or equivalent
  • Exhibits exceptional interpersonal, time management, organizational, and customer service skills
  • Familiarity with Microsoft Office and reservation management systems
  • Comfortable handling phone calls and managing high-pressure situations