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Customer Service Supervisor

3 months ago

Elk Grove Village, United States First Staff Services Full time
Job DescriptionJob Description

  Work for a leading global industrial distribution company  We are currently seeking an experienced Customer Service/Operations Manager to help us to maintain that commitment as we continue to grow.

In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow use administrative and project management skills and mentoring capabilities.

Job Responsibilities

You will oversee service center operations and support our customers and our service team. This is a multi-faceted role that reports directly to our General Manager.

·         Managing internal service center operations to meet/exceed P&L objectives.

·         Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting.

·         Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results.

·         Assisting account managers in the identification, acquisition, and retention of customers

·         Managing inventory, receivables, expenses, and profit/loss accounting. Reviewing and completing monthly reports.

·         Utilizing key metrics to evaluate and recommend best practices for operations.

·         Managing vendor relationships

·         Creating a positive, dynamic, and fun work environment 

POSITION REQUIREMENTS         

Must display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with staff and a wide variety of customers.

·         2+ years of sales or customer service leadership experience in an industrial atmosphere or parts counter

·         High school diploma or GED

·         Solid understanding of financial and accounting concepts

·         Computer proficiency and the ability to quickly learn our ordering system.

·         Industrial sales / distribution experience helpful

·         ERP / SAP experience, a plus