Client Services Specialist

4 weeks ago

Smyrna, United States The Jacobson Group Full time $22
Job DescriptionJob Description
  • Temporary position anticipated to last through the end of the year with the opportunity to extend or convert to perm.
  • Job Schedule: 6 weeks on-site training for 40 hours per week. When the worker exhibits the proficiency required, determined by the manager, a Hybrid work schedule will be allowed
  • Job Hours: 8:00am-6:00pm EST

Summary
Client Service Reps counsel clients, contractors, and businesses on StreamLabs product/service offerings and independently resolve tasks, while maintaining performance standards.
 

Job Responsibilities

  • Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment.
  • Training will be provided on product knowledge.
    •  Training will be provided on FAQ
  • Navigate multiple systems/applications to research and resolve customer inquiries and help them get the most out of their equipment, documenting interactions and following up as needed. Mostly Microsoft Office applications
  • Follow-up on prescribed tasks


Skills

  • Some technical proficiency to be able to move from one internal system to the next
  • Strong communication skills
  • The ability to solve questions related to the product
  • Work effectively in a team environment using professional interpersonal and communication skills.
  • Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.


Education/Experience

  • High school diploma or GED
  • 2-4 years of client service experience
  • A college degree or technical equivalent would be preferred but not a requirement
  • Proficiency with Microsoft Office, specifically Word and Excel
    • Outlook-initiate messages and responses with clients and contractors
    • Word-basic experience
    • Excel-need to be comfortable using Excel with regards to viewing spreadsheets and navigating
  • Strong oral and written communication
  • Proven organization's skills and ability to multi-task
  • Ability to work independently, as well as in a team environment
  • Experience handling multiple priorities within established time constraints
Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

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