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Customer Services Representative
4 weeks ago
Insurance Staff Position - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents are entrepreneurs that market only State Farm insurance and financial service products.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Desired qualities include:
Ethical and Honest
Must have applicable license or must obtain applicable licensing requirements.
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
Excellent interpersonal skills
People-oriented
Self-motivated
Detail oriented
Dedicated to customer service
Ability to multi-task
Bilingual - Spanish preferred
Responsibilities:
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Work with the agent to establish and meet marketing goals.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
As an agent team member, you will receive:
Hourly pay plus commission/bonus
Hourly pay in the range of $16 - $20 + Commission