Business Systems Specialist

4 weeks ago

Milwaukee, United States ECP Full time
Job DescriptionJob Description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

The operations specialist will play a critical role in learning and understanding our business operations across departments, identifying areas for improvement, and developing efficient processes within our CRM system (HubSpot). This individual will work closely with department leaders across the organization to ensure that our CRM processes align with business objectives, enhance overall productivity, and capture and drive revenue growth.

We're looking for an operations specialist to be the systems and data owner at ECP - be our HubSpot Admin, drive forward our business intelligence, customer health scoring, and other customer analytics, and work with business leaders across our company to use data and systems to generate growth, make customers happy, and drive great business outcomes.

It is important for this person to be self-driven while embodying the qualities required for effective change management.

Our headquarters is in Wisconsin, but we are open to remote candidates across the U.S.

  • Act as HubSpot admin for our organization. Support and create workflows, custom objects, custom properties, forms, web pages, landing pages and blog pages, pipelines, integrations, etc., to meet our business's needs
  • Work cross-functionally with customer success, sales, business operations, finance, product, marketing teams, and other stakeholders, to identify and implement process improvements, share insights, and centralize information
  • Manage and optimize the revenue operations process, from lead generation to customer acquisition and retention
  • Deeply understand business problems and create the right solution to those problems. Be a thought partner, and execute on the solutions
  • Ensure quality of data across systems. Make sure that we're getting good data and making good decisions
  • Develop reporting to help our business leaders make informed decisions with improved visibility
  • Identify opportunities to drive revenue, such as go-to-market strategies, tactics to streamline the customer lifecycle, and potential sales process improvements
  • Use data and analytics to measure and improve performance, including tracking key metrics such as lead conversion, customer health, and retention rates
  • Oversee systems and data administration and recommend tools to improve data quality, analysis, and reporting
  • Manage dashboards and build revenue forecasts so teams can easily understand business health and meet goals
  • Stay up-to-date on industry trends and best practices

Requirements

  • Bachelor's degree in business, marketing, data science, computer science, or a related field
  • 1+ years of experience with a CRM as a power user or admin
  • 1-2 years of experience in revenue operations, consulting, banking, a tech start-up environment, or a related field is preferred
  • Strong analytical and problem-solving skills, with experience using data and analytics to improve performance
  • Strong project management skills, with the ability to prioritize and manage multiple tasks and projects
  • Flexibility and adaptability to change
  • Excellent communication and collaboration skills, with the ability to work effectively with a team
  • Knowledge of the sales process and the company's target audience and goals
  • Ability to conduct market and customer research to identify opportunities for growth
  • Strong Microsoft Office skills

  • Virtualization Systems Specialist

    1 week ago

    Milwaukee, Wisconsin, United States Apex Systems Full time

    Position OverviewApex Systems is seeking a skilled Virtualization Systems Specialist to join our dynamic team. This role is essential for supporting and managing virtualization technologies, ensuring optimal performance and reliability.Key ResponsibilitiesThe selected candidate will be responsible for:Utilizing at least 3 years of experience with various...

  • IT Specialist for System Integration with Azure

    2 days ago

    Milwaukee, Wisconsin, United States Infinity Systems Full time

    About Infinity SystemsWe are a globally operating company specializing in mobile measurement technology, DAQ software, engineering services, and test bench technology for the automotive industry as well as for the aerospace and turbines sector.What We OfferFlexible working hours and attractive compensation with a permanent employment contractPossibility to...

  • IT Systems Specialist

    1 week ago

    Milwaukee, Wisconsin, United States Bell Ambulance Full time

    JOB DESCRIPTIONIT Systems SpecialistOverview:The IT Systems Specialist at Bell Ambulance is responsible for providing comprehensive support for both server and desktop environments, ensuring optimal performance across our technological infrastructure. This role collaborates closely with IT and operational teams to empower our emergency medical services (EMS)...

  • Security Identity Management Specialist

    3 days ago

    Milwaukee, Wisconsin, United States AE Business Solutions Full time

    Job OverviewAE Business Solutions is seeking a highly skilled Security Identity Management Specialist to join our team. As a key member of our security team, you will be responsible for designing and implementing secure identity management solutions for our clients.Key Responsibilities:Develop and implement policies and procedures for identity management,...

  • Infrastructure Systems Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Saxon Global Full time

    Job OverviewThe Infrastructure Systems Specialist is responsible for delivering technical assistance, planning, setup, installation, and system management for both physical and virtual server environments, along with their operating system components. This role involves the administration and installation of systems that underpin application software, Local...

  • Technical Support Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States AE Business Solutions Full time

    Position OverviewAE Business Solutions is in search of a Technical Support Specialist to fulfill an onsite contract role. This position will focus on providing assistance with IT hardware tasks.The selected candidate will be responsible for:Diagnosing and resolving issues related to PCs, laptops, desktops, Chromebooks, and various peripheral...

  • Brady Business Development Specialist

    3 months ago

    Milwaukee, United States Standard Electric Supply Co Full time

    Job DescriptionJob DescriptionStandard Electric Supply Co. is Hiring!Brady Business Development Specialist for Identification & Safety ProductsRoselle, IL or Milwaukee, WIStandard Electric Supply Co. is a family-owned company that is celebrating more than 104 years of service. We want you to join our team!Job Responsibilities:Works with Brady associates as...

  • Business Development Specialist

    3 months ago

    Milwaukee, United States Castolin Eutectic Full time

    Job DescriptionJob DescriptionCastolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. Our wear management specialists aim to provide technically advanced solutions to the ever-evolving global industry regardless of the wear mechanism.Opportunity!We have an opportunity...

  • AV Systems Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Workforce Solutions Full time

    Workforce Solutions collaborates closely with organizations seeking exceptional talent. We are currently assisting an audio and video firm in finding a skilled AV Systems Specialist to enhance their team. What does the role entail? The AV Systems Specialist is tasked with the installation and management of audio and visual equipment for clients. This...

  • Security Systems Specialist

    1 day ago

    Milwaukee, Wisconsin, United States Johnson Controls Full time

    Job SummaryWe are seeking a highly skilled Security Systems Specialist to join our team at Johnson Controls. As a key member of our security team, you will be responsible for the installation, configuration, testing, and troubleshooting of various security systems.Key ResponsibilitiesPerform installation and configuration activities on Intrusion Alarm...

  • HRIS Business Systems Analyst

    2 weeks ago

    Milwaukee, United States Veolia North America Full time

    Company DescriptionAbout Veolia North AmericaA subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare,...

  • HRIS Business Systems Analyst

    2 weeks ago

    Milwaukee, United States Veolia North America Full time

    Company DescriptionAbout Veolia North AmericaA subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare,...

  • HRIS Business Systems Analyst

    2 months ago

    Milwaukee, United States Veolia Full time

    Job DescriptionJob DescriptionCompany DescriptionAbout Veolia North AmericaA subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps...

  • Project Coordination Specialist

    1 week ago

    Milwaukee, Wisconsin, United States Day Wireless Systems Full time

    Job OverviewSummary: The Project Coordination Specialist is an essential member of the engineering team at Day Wireless Systems, working in close partnership with the Principal Telecom Engineer. This role is instrumental in orchestrating and streamlining project initiatives.Key Responsibilities:Project Workflow Oversight:Oversee the progression of design...

  • Systems Analysis Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Apple Leisure Group Careers Full time

    At Apple Leisure Group, we prioritize the well-being of individuals, enabling them to reach their full potential. We create unique experiences for our guests while fostering a culture of understanding and care. Our mission is to be the preferred choice in vacation travel, enhancing lives and connecting the globe.Advance your career as a proficient Systems...

  • Business Development Intern

    5 days ago

    Milwaukee, Wisconsin, United States WEC Business Services LLC Full time

    About WEC Business Services LLCWe are a leading utility company, serving millions of American homes, and impacting the communities we serve every day. Our unique and diverse workforce is fueled by the pride in what we do and what we stand for. If you're driven by the passion to do something meaningful that changes lives, WEC Business Services LLC is the...

  • Satellite Communication Systems Specialist

    2 days ago

    Milwaukee, Wisconsin, United States Army National Guard Full time

    Job SummaryWe are seeking a skilled Satellite Communication Systems Specialist to join our team at the Army National Guard. As a Satellite Communication Systems Specialist, you will be responsible for installing, operating, and maintaining strategic and tactical multi-channel satellite communications.Key ResponsibilitiesTransmit, receive, and log messages...

  • Business Development Specialist

    2 months ago

    Milwaukee, United States Milwaukee Forge Full time

    Job DescriptionJob DescriptionJob Summary:The Business Development Specialist will sell products and services offered by Milwaukee Forge to current and new customer(s) / potential customer leads. Duties/Responsibilities:Builds and maintains a network of sources from which to identify new sales leads.Accountable to manage house accounts / customers as part of...

  • Lead Planning Business Systems Analyst

    2 weeks ago

    Milwaukee, United States Zurn Elkay Full time

    Lead Planning Business Systems Analyst The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow....

  • Business Services Operations Manager

    1 week ago

    Milwaukee, Wisconsin, United States Day Wireless Systems Full time

    Job OverviewSummary: This role is responsible for overseeing daily operations for designated service clients. The individual will serve as a primary point of contact for major clients, collaborating with Area Services Managers on business growth, financial planning, and evaluating profit and loss reports. Key Responsibilities include, but are not limited...