Personal Banker
2 weeks ago
Personal Banker
Full Time, On-site in Grand Island, NE
M-F, rotating Saturdays
Personal Bankers at Exchange Bank (EB) will develop customer relationships, participate in business development activities and act as a subject matter expert in financial products. Assist with sales development, coaching and guidance customers in regards to selling techniques, new products, implementing customer contact campaigns, and other business development activities. Consistently introduce customers to Business Banking, Mortgage Lending, Investment Planning, and Bankcard products and services.
Key Responsibilities:
Educate customers on bank services for their needs such as but not limited to
Retail and business online banking,
Mobile banking
Mobile deposit
Bill pay
Pop money
ACH origination
Merchant services through Basys
Debit/ATM card
Gift cards/Prepaid Access Cards
Deposit accounts
Loan products
Manage customer bank accounts; open, close, and oversee transactions.
When receiving a request to close an account doing so in a professional manner to gather information on why the closing is occurring. Then facilitating a resolution if possible.
When opening the accounts doing so in a timely accurate manner while following procedures and minimizing any errors.
Gathering and producing the documentation necessary to change contact information, while reducing risk for the customer and the bank of fraudulent activity
Gathering necessary information to send domestic and international wires.
Resolve issues with banking services and accounts
Helping customers that call or walk into the bank with information on their current accounts while executing outstanding customer service.
Answer questions from customers when they receive notifications from the bank
Assisting customer with failed debit card transactions/limit changes
Refer customers to other departments in the bank as needed and to cross-sell.
Loan Department
Electronic Banking
Trust Department
Lease Department
Reach out to potential customers to generate new business
Present financial products and services to existing and prospective customers
Perform administrative duties
Adding/updating customer information into the core.
Receive returned mail and follow Exchange Banks process to get updated and verified information from the customer
Change status on Dormant accounts while following Exchange Bank procedures.
Verifying indexing and accuracy through the Final Document Review process.
Reviewing reports such as but not limited to, OD Report for ODP, New Accounts/CIF, Closed Accounts, Tickler
Interact professionally with knowledge of current procedures with all departments of the bank.
Core
Account Services
Electronic Banking
Personal Banker 2
9. Actively participating in training
- Attending the Personal banker meetings held on Thursdays
Complete all training as assigned: ICBA
Knowledge, Skills, Experience and Education:
Required:
Bachelor’s Degree or equivalent experience preferred
Previous experience in a retail banking environment
Excellent oral and written communication skills
Critical thinking and creative problem solving skills.
Must possess a desire to meet the financial needs of our customers and community
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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