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Personal Banker

4 months ago

Grand Rapids, United States Mercantile Bank Full time
Mercantile Bank is seeking an outgoing, professional sales and service-oriented Personal Banker to join our team in Grand Rapids, MI. Do you want to make a difference in customer's lives? Are you motivated by goals and maybe even a little competitive? Do you seek opportunities to learn and develop? Are you ready to take your banking career to the next level with a stable and respected financial institution? If so, please read on.

Who We Are

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve.

We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible.

Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.

Personal Banker: Rewards and Benefits

Some of the medical and wellbeing benefits we provide are:
  • Multiple medical, dental, and vision plans to choose from
  • Flexible Spending Accounts (FSA)
  • Paid Time Off: 3 weeks paid vacation, sick time to care of yourself and your family, 10 paid holidays and a Giving Day to do work that you are passionate about in your community.
  • Company Paid Life Insurance of 3 times your annual salary.
  • Employee Assistance Program (EAP)
  • Adoption and IVF Assistance
  • Fitness Equipment Purchase Plan
We also provide many opportunities to invest in your financial wellness and career development by providing:
  • 401(k) match at 100% up to the first 5% of your contribution
  • Employee Stock Purchase Plan
  • 529 College Savings Plans
  • Discounted bank services
  • Legal protection
  • Tuition Reimbursement
  • Exceptional training, and development opportunities tailored to your career interests and goals.
Personal Banker: Responsibilities and Daily Duties

As a Personal Banker, you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. Each customer is unique and your job will be to ask questions and listen to be able to provide banking (and possibly lending) solutions that meet their unique needs.

You will receive a lot of training so you will know the products, services and how things work at Merc. This will help you to be the "go to" banker for your customer. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers.

You will work at a beautifully renovated branch office with a great team. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time. You will wear multiple hats and be prepared to fill in where needed.

You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities.

You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives

Personal Banker: Requirements and Qualifications
  • Bachelor's degree OR 2 years of related experience OR an equivalent combination of education and experience
  • Proven experience with needs-based selling and providing exceptional customer service
  • Excellent problem solver
  • Experience working in Retail Banking is preferred
  • Must be able to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS)


Personal Banker: Work Schedule

On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel is required for meetings and training.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions, and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.