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Teller/Personal Banker l

4 months ago

San Antonio, United States AMERICAN BANK Full time
Job DescriptionJob Description


At American Bank, we’re focused on building personal connections with our clients, delighting them with our service, and providing a full range of forward-thinking products and solutions built around their specific goals.

We’re growing and we need talented, smart, and dedicated professionals to help us continue expanding. If you’re interested in forming lasting client relationships and working with the best bankers in the Lone Star State, let’s talk.

We're looking for a Teller/Personal Banker to provide excellent client services by processing both business and individual banking transactions and cross-selling bank services. This position is also responsible for effectively promoting and selling all retail products and services, providing all aspects of client service, and developing strong, personal, multiple product relationships with clients. This position must be able to work at different branch locations as business needs dictate.

Essential Duties & Responsibilities:

Sales

• Delight clients by being attentive to their banking needs

• Answer questions providing accurate information or making the proper referral if necessary

• Develop strong relationships with clients ensuring client onboarding actions are followed (

• Develop new account relationships with prospective clients (business development contacts)

• Be proactive in assisting clients in establishing electronic services such as online banking, eStatement and mobile deposit

• Engage in learning and becoming familiar with American Bank subsidiary products and services – looking for and recognizing opportunities to refer clients, based on their financial needs, to the appropriate individuals and referring products and services

• Follow and use onboarding tools to provide above and beyond service and exceed clients’ expectations

Teller

• Delight clients by being attentive to their banking needs

• Process various teller transactions

• Manage and balance drawer

• Process Domestic and Foreign wire transfers

• Accept and process items to be sent for collection

• Assist as needed with vault duties, safe deposit box access for clients, and/or as needed in the branch

• May be responsible for Bank opening and closing

• Answer client inquiries and refer clients to the proper service area for issues that cannot be resolved at the teller station

• Remain alert to fraud, following established procedures and utilizing tools including signature verification, pop-ups etc.

• Maintain the highest-level confidentiality with all information obtained

• Represent the Bank in a manner that maintains and expands positive relations with all clients, potential clients, and co-workers

• Maintain strict adherence and compliance to all laws, rules, regulations, and internal controls, including but not limited to: Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, and Fair Lending regulations.

• Perform additional duties and special projects as assigned

Personal Banker

• Delight clients by being attentive to their banking needs

• Open new accounts (matching needs with appropriate products)

• Process consumer loan applications (including the initial interview and the denial or the approval, loan closing/funding)

• Answer client questions providing accurate information, resolving client issues, or making the proper referral if necessary

• Remain alert to possible fraud situations - Act promptly to safeguard bank and client assets when questionable transactions are requested by existing or potential clients

• Provide notary services

• Call clients regarding overdrawn accounts

• Have a general understanding of the operations of electronic banking products

• Ability work at different branch locations

• Order or instant issue debit cards

• Order check and deposit slips

• Assist clients with Safe Deposit Box services

• Request OFAC inquiries

• Assist clients with FDIC guidelines

• Process transaction disputes

• Process domestic and foreign wire transfers

• Travel to other branches for training

• Distribute incoming mail and interoffice mail

• Complete Closed Account forms

• Complete Change of Address forms

Miscellaneous

• Prior to changing, altering or releasing any account information, responsible for authenticating the client’s identity and their authorization to act on behalf of the account as stated on the account’s signature card contract

• Performs additional duties and special projects as assigned

Non-essential Duties & Responsibilities

• Ability to operate telephone, fax machine and PC

• Ability to carry and place teller’s drawer in place

• Ability to carry large bags of money

• Restock supplies as needed (example: water, paper, etc.)

• Observe clients carefully as they enter and exit the bank doors

Experience Required

Personal Banker I/Teller: Grade 7

• Previous service experience required; teller experience preferred

• Extensive cash handling and balancing experience required

• Previous new accounts or Personal Banker experience preferred but not required

Personal Banker II/Teller: Grade 8

• Minimum of 1 year experience as a Personal Banker/Teller

• Above average performance review score

Personal Banker III/Teller: Grade 9

• Minimum of 2 years’ experience as a Personal Banker/Teller

• Above average performance review score

• Additional assignment of leadership duties including various Branch Champion Roles

Qualifications

• Excellent client service skills including attentiveness, information retention, tact and diplomacy

• Thorough knowledge of the Bank’s products and services

• Professional image (business attire and professional communication etiquette and interviewing skills)

• Competence with computers, telephone and other office machinery

• Thorough knowledge, comprehension, and benefits of all retail policies and procedures

• Pro-active personality (ability to seek out and ask for business instead of waiting for it to come)

• Excellent written and oral communication skills

• Familiar with retail banking regulations and responsibilities

• Ability to work in a fast-paced environment and under pressure as needed

• The ability to make sound decisions, this may include the ability to make on-the-spot decisions regarding client transactions; weighing client satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions

• Flexible regarding scheduling

• Available to work rotating Saturdays and evenings

• Must be able to work at different branch locations as business needs dictate

Education

• High school graduate or equivalent